Application Support Analyst (Level 2)
Application Support Analyst (Level 2)
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1 Vacancy
Job Description
Hi
I hope youre doing well.
This is Uday from Tanu Infotech. We are currently hiring for the following role and would like to share the details with you. If you are interested please feel free to reach out to me at or 1
Location: NY or Pittsburgh PA(Onsite)
Role Overview
We are seeking a Senior Production Services Application Support Analyst to provide Level 2 support for our Middle Office platform and applications. The role involves ensuring system availability reliability and performance along with driving process improvements and resolving production issues.
Key Responsibilities
- Manage overall availability reliability and defect prevention for supported applications.
- Respond to diagnose and resolve service disruptions.
- Identify define and implement required monitoring and automation solutions.
- Work closely with developers on continuous integration/continuous delivery (CI/CD) initiatives.
- Conduct root cause analysis for complex production issues.
- Review and evaluate project plans and objectives to ensure alignment with system needs.
- Monitor changes to applications and their operating environment.
- Create and maintain support documentation and procedures.
- Handle time-sensitive issues in support of critical service level commitments.
- Contribute to the achievement of area objectives.
- Provide responsive liaison support to address escalations redlines and process improvements.
- Should be willing to work weekends as required.
Qualifications
- Bachelors degree in Computer Science Information Technology or related discipline (advanced degree beneficial) OR equivalent work experience.
- 10 12 years of diverse IT experience across multiple domains.
- Experience in the securities or financial services industry is a strong plus.
- Knowledge and/or prior experience supporting Middle Office Trade processing and trade flow.
- Ability to reconcile and validate trade capture and day trading activity in a timely accurate manner.
- Experience coordinating with front office and global support teams to resolve trade-related issues.
Technical Skills
- Experience in DevOps CI/CD pipeline creation and execution.
- Strong Linux system administration skills.
- Experience with IBM MQ / Rabbit MQ middleware queues.
- Experience with Ruby and Java frameworks/applications.
- Experience with Postgres databases and ability to write complex SQL queries.
- Experience with monitoring tools such as:
- Splunk
- AppDynamics
- Prometheus
- Grafana
- Moogsoft (or similar solutions)
- Familiarity with ITIL Service Management processes.
Other Skills
- Strong troubleshooting skills; ability to escalate and resolve alerts.
- Ability to prioritize and handle service requests incidents change management and problem tickets.
- Experience with analytics and data-driven approaches to support applications throughout the Trade Lifecycle.
- Strong communication and collaboration skills to work effectively with technical and business stakeholders.
Employment Type
Full-time
