Client Service Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a global leader in investment banking and financial services at JPMorgan Chase & Co. where we provide strategic advice raise capital and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years we are committed to diversity and inclusion valuing the unique talents of our global workforce. As an equal opportunity employer we ensure a supportive environment for all offering reasonable accommodations for religious practices and disabilities. Be part of a team that prioritizes user-first experiences and industry-leading capabilities.
Job Summary
As a Client Service Specialist within the Corporate & Investment Bank you will handle both hardware and software inquiries providing support to merchants and internal teams. You will manage technical escalations and assist with special projects ensuring seamless operations and exceptional service delivery.
Job responsibilities
- Answer externals calls from merchants calling with e-commerce inquiries for Orbital Hosted Checkout CMC-Plus and internal calls
- Respond to email inquiries from internal (Sales RMs Product MIT) and external partners
- Assist with special projects such as terminal software and hardware launches
- Manage and complete technical escalations
Required qualifications capabilities and skills
- Merchant Services call center experience required
- Must be located in Toronto
- High School diploma/GED required
- Certified on the majority of the Help Desk call types: Verifone Ingenico VAR ROL Advanced communication
Preferred Qualifications Capabilities and Skills
- Minimum of two years of customer interaction or customer support experience strongly preferred either by phone or face to face
- Proficiency with basic computer functions including mouse and keyboard usage launching applications conducting searches on the Internet and maneuvering in a Windows-based environment strongly preferred
- Bilingual strongly preferred
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
