Customer Support and Software Testing Specialist

Date Posted:

Country:

United States of America

Location:

AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10 Tucson AZ 85706 USA

Position Role Type:

Remote

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

The following position is to join our RTX Corporate Enterprise Services Research Center or BBN team:

We are seeking a dynamic and detail-oriented individual to join our team as a Customer Support and Software Testing this hybrid role you will be the first line of contact for customer issues applying your strong troubleshooting and communication skills to identify report and help resolve issues. Youll work directly with developers in an Agile/Scrum environment performing manual software testing and supporting critical business processes like Earned Value Management (EVM).

What You Will Do:

Customer-Facing Support

• Serve as the first point of contact for customer support issues ensuring responsive professional and effective assistance.

• Use critical thinking and structured problem-solving to quickly diagnose and escalate complex technical issues.

• Collaborate with cross-functional teams to provide real-time updates to customers on progress and resolution timelines.

Software Testing & Quality Assurance

• Work closely with developers and QA teams to design and execute manual test cases for complex software systems.

• Validate defect resolutions perform regression testing and assist in UAT (User Acceptance Testing) cycles.

• Identify testing gaps and propose process improvements to enhance software quality and user satisfaction.

• Support ongoing testing workflows and documentation aligned with Agile methodologies.

• Business Analysis and Subject Matter Expertise

• Collaborate with development teams to design comprehensive test scripts that accurately reflect business processes and validate acceptance criteria.

• Act as a Business Analyst and Subject Matter Expert (SME) ensuring testing efforts are directly aligned with business objectives and stakeholder needs.

• Translate business requirements into well-structured test scenarios and assist in requirement traceability across the SDLC.

Provide insight into customer workflows to enhance test coverage and product quality.

• Project & Process Support

• Participate in Agile ceremonies (daily standups sprint planning retrospectives).

• Track testing and support-related tasks in Team Foundation Server (TFS) or other ALM tools.

• Contribute to metrics gathering and reporting including EVM data collection and analysis.

• Maintain accurate records of test cases test results and issue logs.

Qualifications You Must Have:

• Proven experience in a customer-facing technical support role preferably in a software or SaaS environment.

• Strong troubleshooting skills and the ability to resolve customer concerns effectively.

• Experience with manual testing of complex applications and working directly with developers.

• Scrum/Agile development processes.

• Earned Value Management (EVM) or exposure to cost/schedule performance metrics.

• Team Foundation Server (TFS) or equivalent tools (e.g. Azure DevOps).

Qualifications We Prefer:

• Excellent communication and interpersonal skills; able to collaborate across teams.

• Demonstrated critical thinking and the ability to solve problems independently.

• Passionate team player who thrives in fast-paced iterative environments.

• Ability to think creatively and outside the box to contribute innovative solutions and ideas.

• Previous experience in a government defense or aerospace environment.

What We Offer:

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Location: REMOTE

The salary range for this role is 66000 USD - 130000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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