After Hours Coordinator – Remote

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JJ Care Services are a leading boutique provider of essential homecare and disability support services as well as supported living short-term accommodation and residential respite services within our large centre based in Gymea Bay.

We are currently searching for on call coordinators to join our coordination team to work after hours providing support operational and incident management to our field based support workers and nurses during after hours time periods.

About the Role

We are expanding our coordination team to introduce a small team to work exclusively after hours providing our on call management and coordination service. The role will include 2 hours of active work per afternoon from 1600-1800hrs followed by on call until 0900hrs the following day. Weekend on call operates from Friday 1600hrs through to Monday 0900hrs.

You will be responsible for:

Managing any incidents or escalations as they arise and providing support to support workers and nurses over the phone eg. responding to incidents and fire alarms

Giving advice to support workers during escalations over the phone eg. behavioural deescalation advice.

Attending to sick leave calls and finding replacement workers for shifts

Attending to late notice changes by clients and actioning in our CRM and advising workers

Accepting late notice and urgent shift requests from clients and partner organisations and actioning including setting clients up in CRM rostering and arranging staff and preparing and providing documentation and quotes

During active hours period you will be requested to support the day operations team with tasks handed over including administrative and data entry tasks setting up new clients and following compliance and documentation with staff.

The role is paid at SCHADS Level 3 at a rate of $37.35 per hour and an on call allowance for the overnight period with recall to work being paid at minimum time periods per the award and penalty rates applicable for work at overnight times.

This role would suit someone who is currently working as a service or rostering coordinator and is looking for something extra a few days a week. We are flexible with family and other commitments and the role is fully remote work from home role.

To apply please forward your resume and a cover note outlining your relevant skills experience availability each week and availability to start to

Required Experience:

Junior IC