Enterprise Application Support Manager
Enterprise Application Support Manager
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$ 112350 - 165050
1 Vacancy
Job Description
Responsibilities:
Lead a team of senior operations professionals providing guidance mentorship and performance feedback to help them excel in their roles.
Collaborate with internal departments (e.g. sales accounting IT) and external partners (e.g. carriers warehouses customers) to ensure smooth operation and timely delivery of goods.
Develop and implement operational processes and procedures to enhance efficiency reduce costs and improve customer satisfaction.
Monitor key performance indicators (KPIs) related to service levels cost per mile/kilogram equipment utilization and other metrics to identify areas for improvement.
Provide regular updates and reports to senior management highlighting progress against goals and addressing any challenges or issues.
Stay abreast of industry trends technological advancements and regulatory changes to propose innovative solutions and adapt operations accordingly.
Foster a culture of continuous improvement encouraging team members to suggest ideas for streamlining processes and increasing productivity.
Ensure compliance with safety standards regulations and quality assurance protocols.
Manage relationships with external vendors and partners maintaining strong working connections and leveraging these networks to drive business opportunities.
Qualifications:
Proven experience (typically 5 years) as an Operations Manager or similar role within the logistics or transportation industry.
Strong knowledge of supply chain principles transportation systems and warehouse operations.
Excellent communication skills both written and verbal with the ability to articulate complex concepts to various audiences.
Ability to manage multiple projects simultaneously while meeting tight deadlines.
Proficiency in Microsoft Office Suite particularly Excel and PowerPoint.
Experience working with enterprise resource planning (ERP) systems.
Familiarity with transportation management systems (TMS).
Knowledge of freight rates routing guides and other relevant industry data.
#LI-MA1
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplifytransportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.
All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings please visit our careers page at per yearThis role is eligible for a bonus that is based on a combination of personal and business performance.
Required Experience:
Manager
Employment Type
Full-Time
