Hotel Support Manager

Leicester - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hours:40 hours per week

Salary: 49200 car allowance

Location:Field-based with extensive UK travel (up to 4 nights per week)

Atlas Hotels is hiring a Hotel Support Manager!

AtAtlas Hotels were not just running hotelswere redefining exceptional hospitality. As one of the UKs leading hotel groupsand proudly recognised as one ofThe Sunday TimesBest Places to Workwere all about creating great guest experiences a fantastic place to work and strong returns for our investors.

Were on the lookout for a Hotel Support Manager to join our Operations team. If youre passionate about supporting people driving consistency and helping hotels deliver outstanding guest experiences this could be your next big move and wed love to hear from you!

In return youll enjoy fantastic benefits including:

Hotel stays across our 59 hotels (Holiday Inn Express Hampton by Hilton and Holiday Inn) for just 25 per night plus 50% off food and drink
Worldwide discounts at 6600 IHG Hotels globally
Atlas Friends & Family Discount up to 45% off for your loved ones
Monthly cash rewards through our recognition platform
HSF Health Plan covering dental optical and health costs for you and your family
Access to Perkbox exclusive deals and discounts from major brands
Online GP access 24/7 counselling and wellness support
Auto-enrolment pension scheme through The Peoples Pension
250 employee referral bonus
Quarterly and annual awards programmes
Option to buy additional holiday days

What youll be doing:

Cover Hotel Manager vacancies coach teams and support new manager inductions.
Roll out SOPs and embed operational standards to drive consistency across our portfolio of hotels.
Mentor and develop teams building confidence and capability.
Support and manage employee relations cases and ensure fair consistent outcomes.
Share guest and hotel insights to influence improvements.
Act as a visible role model linking standards and KPIs to the guest experience.
Drive efficiency performance and commercial success.
Monitor compliance and support audits.
Step in wherever needed including out-of-hours support.

We think youll thrive if you have:

Proven hotel experience in a supervisory or management role within a branded hospitality environment.
Strong coaching and mentoring skills with the ability to build trust quickly and influence without formal authority.
Experience uplifting capability and performance in others through hands-on support.
Excellent communication and interpersonal skills with the ability to act as a link between hotel teams and the support centre.
Strong understanding of guest service delivery and operational excellence frameworks.
Organised calm under pressure and able to prioritise multiple demands effectively.
Willingness to travel extensively (up to 4 nights per week) and work varied hours.
Valid UK Driving Licence.

Atlas Hotelsare Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business representing the needs of our guests and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition please contact HR atto discuss any access or information requirements or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

#IND123

Required Experience:

Senior Manager

Hours:40 hours per weekSalary: 49200 car allowanceLocation:Field-based with extensive UK travel (up to 4 nights per week)Atlas Hotels is hiring a Hotel Support Manager!AtAtlas Hotels were not just running hotelswere redefining exceptional hospitality. As one of the UKs leading hotel groupsand proud...