Business Support Specialist

Position Summary

The Business Support Specialist serves as a key contributor to operational excellence by delivering technical support and offering expertise in internal business systems. The Specialist acts as a vital link between front-line issue resolution and comprehensive system analysis ensuring optimal system performance aligned with evolving business objectives.

Responsibilities

• Deliver timely and effective technical support to system users by diagnosing and resolving navigation and workflow-related issues within the Guidewire platformincluding Producer Engage PolicyCenter Claims Center and Billing Centerensuring seamless user experience and operational efficiency.
• Provide clear guidance to external and internal users on system navigation features and functionality to enhance user adoption and satisfaction.
• Troubleshoot and resolve external and internal user errors while supporting accurate and timely data entry requirements.
• Serve as a knowledgeable resource on organizational business rules across all Centers offering valuable insights and supporting the identification and reporting of issues while remaining independent from the resolution process.
• Analyze system design to assess alignment with business requirements and identify opportunities for optimization.
• Evaluate system performance by comparing technical specifications to actual output during the identification of discrepancies from reported issues.
• Maintain comprehensive knowledge of system configuration and functionality to support ongoing enhancements and issue resolution.
• Monitor the issue resolution process by effectively coordinating with multiple resources until the issue is fully resolved. Ensure clear and timely communication of resolution updates to all relevant stakeholders.
• Uphold customer confidence by ensuring the protection of both confidential and proprietary data.
• Maintain up-to-date knowledge of industry trends emerging technologies and regulations through ongoing professional development to ensure alignment with best practices and compliance standards.
• Conduct quality assurance testing on the system as capacity allows contributing to system reliability and performance.
• Perform other duties as assigned.

• Bachelors degree in Information Technology or a related discipline; or equivalent combination of education and/or experience
• Three or more years of experience in an information technology role with hands-on experience working with customer-facing digital portals databases and billing systems along with a solid understanding of organizational structures key roles and operational workflows
• Three or more years of experience in the insurance industry preferably in commercial insurance with a strong understanding of business processes
• Experience with the Guidewire platform including Policy Center Producer Engage and Billing Center with the capability to quickly develop in-depth knowledge through hands-on experience and structured training
• Knowledge of commercial insurance or financial services proprietary extranets
• Ability to provide high-quality professional customer service with a focus on responsiveness empathy and customer satisfaction
• Proficient in verbal and written communication for both technical and business interactions
• Ability to assess complex business needs and provide technical solutions
• Skill in problem solving analysis and critical thinking
• Skill in time management organizational and prioritization with the ability to adapt to shifting priorities
• Skill in interpersonal interactions fostering effective collaboration and relationships across internal teams and external partners
• Proficient with Microsoft Office Suite and function specific software applications

Lets talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical Dental Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind collaborative and customer-centric our experienced and passionate teams foster a rewarding atmosphere of excellence trust and mutual respect meriting the Culture Excellence honors from Top Workplaces. Flexible and highly personal our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence amazing people and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and dont discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If during the application process you need assistance or an accommodation due to a disability please contact .