Back Office Operations Rep-1

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TransUnions Job Applicant Privacy Notice

What Well Bring:

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses review identity verification documents complete recommendation transactions fulfill consumer disclosures and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What Youll Bring:

Maintains a consistent high level of knowledge regarding T&E products services and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

Adheres to established processes and procedures when responding to support emails reviewing identity verification document completing criminal and eviction recommendation transactions fulfilling consumer disclosure requests and/or when researching and resolving consumer disputes.

Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact Youll Make:

0-3 years of experience in an operations job role or customer care/support job role.
Moderate skills in Microsoft applications
Excellent verbal written and interpersonal communication skills.
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills to properly follow-up on in progress work while balancing new work assigned through our operations work queues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I Business Operations

TransUnions Job Applicant Privacy NoticeWhat Well Bring:The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses review identity verification documents complete recommendation transactions fulfill consumer disclosures and/or research and resolv...

TransUnions Job Applicant Privacy Notice

What Well Bring:

What Youll Bring:

Maintains a consistent high level of knowledge regarding T&E products services and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

Adheres to established processes and procedures when responding to support emails reviewing identity verification document completing criminal and eviction recommendation transactions fulfilling consumer disclosure requests and/or when researching and resolving consumer disputes.

Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact Youll Make:

0-3 years of experience in an operations job role or customer care/support job role.
Moderate skills in Microsoft applications
Excellent verbal written and interpersonal communication skills.
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills to properly follow-up on in progress work while balancing new work assigned through our operations work queues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I Business Operations

Key Skills

Business Intelligence
Bidding
Accounts Assistant Credit Control
Account Development
Content Development
Lab Testing

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About Company

TransUnion

Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

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