Director of Managed Services

As Director of Managed Services at Ollion you will oversee the daily operations of our North America Managed Services offerings. You will drive operational excellence develop repeatable service processes implement and monitor performance metrics and act as an escalation point for client support when needed.  You will oversee a team of technical professionals and pod leaders ensuring delivery excellence team scalability and client satisfaction. Youll shape the strategy and execution of how services are delivered how we report on performance and how we grow. This position requires an individual who possesses thought leadership and extensive cloud expertise the ability to communicate the vision and hands-on involvement with a start-up mentality.

Job Requirements

• Develop and Own Delivery Methodology: Architect implement and continuously refine a scalable repeatable and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes improve consistency and drive operational efficiency. Ensure alignment with company goals customer needs and industry best practices.

• Scale Delivery to Support Senior Engineers: Design delivery models that enable higher-level engineers to focus on strategic high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.

• Team Leadership: Build mentor and inspire a team of Client Success Managers Solutions Architects and Technical Engineers. Foster a culture of accountability collaboration transparency and continuous learning. Conduct regular performance reviews career path planning and succession development. Champion employee retention and engagement while scaling hiring for growth.

• Cross Team Collaboration: Work closely with Sales Product Consulting Engineering Customer Success and Sr. Leadership to identify growth opportunities and ensure seamless handoffs with a unified client experience.

• Operational Excellence: Establish and track key performance indicators (KPIs) for service delivery resource utilization and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation.

• Growth Mindset: Identify new opportunities to respond to client needs and market trends to drive new revenue streams

• Continuous Improvement: Drive consistency documentation and repeatable delivery processes across pods and teams

• Uplift existing post incident processes (root cause postmortems problem management) to prevent recurrence

• Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers ensuring high satisfaction and measurable business outcomes.

• Thought Leadership: Stay current on industry trends AI advancements and best practices. Represent the company at industry events and with key clients as a trusted advisor.

• Flexibility: Undertake any other duties of a similar level and responsibility as may be required from time to time

Qualifications :

• 8 years of leadership in IT Managed Services or external-facing IT operations.

• 3 years managing technical teams (15 FTEs) 

• Understanding and experience in Cloud Technologies. Should be a practitioner across all three major CSPs (GCP AWS and Azure) and expert level on at least one

• Strong knowledge of cloud security compliance and risk management principles

• Experience with containerization (e.g. Kubernetes Serverless) orchestration and IAC tools (e.g. Terraform Ansible)

• Familiarity with cloud-native applications microservices and DevOps practices

• Communication skills: Exceptional written and verbal communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

• Problem-solving skills: Strong analytical and problem-solving abilities with the ability to analyze complex issues and develop creative solutions to resolve issues and challenges efficiently and timely.

• Time management: Effective time management skills to lead complex cross-functional technology projects and various other tasks simultaneously.

• Proactive approach: Being proactive in identifying potential issues opportunities for improvement and going the extra mile to ensure Ollions and our Clients success.

• Team player: Collaborating effectively with other teams within the organization such as sales marketing customer support and product development.

• Adaptability: Being adaptable to evolving business needs unplanned challenges and embody a collaborative all hands on-deck mentality when necessary.

• Demonstrated experience in developing and managing departmental budgets and negotiating with vendors.

• Industry certification(s) AWS Certified Solutions Architect - Professional Azure Certified: Cloud Solution Architect Expert or equivalent certifications.

• Strong command of SLA creation KPI reporting and ITIL-based delivery best practices.

• B.S. in  Computer Science Information Technology Information Systems or IT Management.

Additional Information :

BENEFITS & PERKS FOR WORKING AT OLLION

Our employees multiply their potential because they have opportunities to: Create a lasting Impact Learn and Grow professionally & personally Experience great Culture and Be your Whole Self!
 

Beyond an amazing collaborative work environment great people and inspiring innovative work we have some great benefits and perks:

• Benchmarked competitive in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
• Remote by default small but Global organization; learn wherever whenever frees our people from a rigid view of learning and growth
• Retiral benefits which are as per the local statutory regulations as our company is 100% complaint
• Globally we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens.  Employees have the benefit of medical insurance which is in line with industry addition to great healthcare coverage we also offer all employees mental health resources and additional wellness programs.
• Generous time off and compensatory off
• And more!

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or other non-merit factor.

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or other non-merit factor.

Remote Work :

Yes

Employment Type :

Full-time