Area Customer Service Coordinator – Managed Services

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Work Environment

Onsite multiple client locations including (but not limited to):

San Jose Menlo Park Mountain View Santa Clara Fremont Oakland Livermore

Job Summary

The Area Customer Service Coordinator supports managed services operations across multiple client locations. This role requires flexibility strong customer service skills and the ability to adapt to different environments such as corporate offices law firms warehouses and retail headquarters. The position supports mail services shipping and receiving copy/production centers reception hospitality and conference room setups.

Key Responsibilities

Support daily managed services operations across assigned client sites
Provide mailroom shipping/receiving reception hospitality and conference room support
Assist with conference room setups equipment readiness and customer requests
Rotate between client locations as needed sometimes with short notice
Work independently or alongside Ricoh team members depending on site
Support onboarding cross-training and operational best practices
Escalate service issues and support resolution through management
Maintain a customer-focused service-driven environment
Perform physical duties including standing walking lifting up to 50 lbs

Requirements

High school diploma or equivalent
Minimum 12 months of related customer service or operations experience
Strong verbal and written communication skills
Ability to adapt to changing locations and environments
Ability to stand and walk for extended periods
Ability to lift up to 50 lbs without assistance
Reliable transportation required
Valid drivers license and minimum auto insurance (per Ricoh policy)
Basic to intermediate computer skills (Microsoft applications file navigation)

Mileage Reimbursement

Mileage reimbursement available per client policy after the first 15 miles each way.

Interview Process

First round: Virtual interview
Second round: In-person interview (if selected)

Work Environment Onsite multiple client locations including (but not limited to): San Jose Menlo Park Mountain View Santa Clara Fremont Oakland Livermore Job Summary The Area Customer Service Coordinator supports managed services operations across multiple client locations. This role requires flexi...