Sr. Consultant, Customer Experience
Sr. Consultant, Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOULL DO
The Customer Experience Sr. Consultant will be responsible for overseeing the design architecture implementation and security of a variety of unified contact center and contact center as a service (CCaaS) technologies.
In addition the Customer Experience Sr. Consultant will be responsible for:
- Support client visioning for future systems deployments or optimizations.
- Prepare scope documents in conjunction with the sales team and high-level project plans in conjunction with PMO.
- Design and implement best practices for Customer Experience solution deployment to ensure client investment is consistent with their business objectives and that proposed projects are executed successfully.
- Support sales efforts surrounding delivery team.
- Training and support of Associate Consultants and more junior team members.
Qualifications :
WHO YOU ARE
- You have a strong consulting/delivery background and have worked through the full project lifecycle with sales to deployment for Contact Center/CCaaS initiatives.
- You enjoy a problem-solving challenge. You use this passion to better deliver client management resolution with your excellent debugging and troubleshooting skills.
- You have the expertise and professionalism to interact with any level of an organization.
- Your work style is flexible. Some tasks are great to tackle with a team and other stuff you can handle on your own!
- You have excellent communication skills whether that be in-person via video over the phone or e-mail.
- You dont mind responsibility youre accountable for your work and dedicated to a job well done.
- Youre willing to travel as needed
THE TECH STUFF
- Cisco Contact Center (UCCX UCCE PCCE WxCC).
- Cisco voice gateways and Telco configuration (POTS PRI SIP) that pertain to Contact Center implementations.
- Cisco Unified Communications Manager pertains to Contact Center implementations.
- Contact Center as a Service (CCaaS)
- Migrating/Integrating legacy contact center technology with CCaaS applications.
- Experience with Genesys Cloud is preferred but not required.
- Five9s experience preferred but not required.
- Ujet and/or Verint experience preferred but not required.
- Nice CXOne experience preferred but not required.
- Familiarity with scripting languages: JSON Java Python PowerShell etc.
Additional Information :
The PERKS
If you ask any of our employees here at Burwood what we love the top answer is always the same: our culture. Our employees are driven innovative and fun-loving and they are always willing to addition to that Burwood also offers some fantastic benefits:
- Generous vacation policy
- 401(k) and Roth 401(k) savings plan complete with a company match
- Health dental and vision insurance
- Life and accident insurance
- Short and Long-Term Disability coverage
- Mental wellness programs
- Flexible spending accounts for pre-tax healthcare and transit/parking expenses
- Learning opportunities in support of career development
- Access to financial planning expertise
Compensation packages at Burwood Group are based on various factors unique to each candidate including work location skill set experience qualifications and other job-related factors.
The estimated salary range for this role is ($130000 - $150000). This role may also be eligible for incentive compensation based on individual and/or company performance.
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company but rather the best. These are the words we live by. This means we welcome all the best talent - regardless of gender race ethnicity sexual orientation disability religion and age.
Being open to all cultural backgrounds life experiences thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
