Receptionist
Receptionist
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Job Alert
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£ 24027 - 25992
1 Vacancy
Job Description
Receptionist - Registration Service
Permanent
Grade
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
About Us: We are a dynamic and fast-paced office located in the heart of Birmingham City Centre. Our team plays a crucial role in managing birth and death registrations ensuring accuracy confidentiality and efficiency at all stages.
Role Summary: As a receptionist you will be the first point of contact for customers and visitors. Your responsibilities include handling enquiries booking appointments and maintaining a safe and welcoming environment. You will provide an essential service for new parents and the recently bereaved so a high degree of empathy is required.
Key Responsibilities:
Customer Interaction: Greet customers and visitors in person and over the phone providing excellent customer service.
Appointment Booking: Schedule and change appointments for birth and death registrations utilising our application and booking management system.
Enquiry Handling: Take and relay messages and emails promptly to officers managers and partner organisations.
Data Entry: Use relevant systems to input customer information with a particular focus on the delivery of an efficient death registration process.
Administrative Support: Provide confidential administrative assistance to registration officers and service managers.
Liaison: Collaborate with staff across different levels within the organization to deliver an effective and modern registration service.
Experience and Skills:
Excellent communication skills
Ability to follow instructions and prioritise tasks
Initiative and adaptability
Confidentiality when dealing with sensitive information
Superb customer service skills
Benefits:
Career development opportunities
Local government pension scheme
Generous leave entitlement
Flexible working options
Health and wellbeing support
Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact:
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Employment Type
Full-Time
