Customer Account Specialist, Customer Solutions (Onsite)

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice this may be the opportunity youve been waiting for!

What You Will Do:

• This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG spare parts business for our critical and strategic customers.

• Management and timely support of large complex & high-volume customers

• Develop and maintain effective customer relationships through frequent communications (email phone calls customer in person visits)

• Manage all aspects of customer order management to fulfill customer requirements on time

• Daily interface with other teams in the organization (Planning & Forecasting Finance Delivery Assurance others as required)

• Identify and communicate/escalate critical part requirements for airline customers & shops

• Support general customer operational issues related to spare parts

• Engage with customers on a weekly basis in support of organizational sales goals

• Responsible for key customer financial forecasting and execution

• Support 24/7 AOG duty as needed on a limited basis

• Up to 10% travel to customer sites

Qualifications You Must Have:

• Bachelors Degree and 5 years of experience; OR Advanced Degree and 3 years of experience to include the following:

• Direct customer interface

• 3 years of customer relationship management

• Experience using advanced MS Office skills for the purpose of performing v-lookup analyzing data customer presentations.

Qualifications We Prefer:

• Excellent written and verbal communication skills required for the purpose of delivering presentations customer interface and collaborating with all levels of the organization.

• Frequent collaboration in a team environment; should also be able to work independently

• Highly adaptable in fast faced and evolving industry

• Must exhibit strong organizational skills that reflect ability to perform and prioritize multiple tasks

• SAP experience preferred

• Aerospace / Aviation experience

Learn More and Apply:

What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.