Retail Online Senior Customer Service Specialist (French Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
You will act as the primary point of contact for customers taking ownership of challenging situations and driving them to resolution. Your work will directly contribute to maintaining the high standards of the Apple Online Store experience.
- Fluency in French and English is essential.
- Minimum 2 years of experience in a call center or customer support environment.
- A passion for delivering outstanding customer service and exceeding expectations.
- Excellent communication skills both written and verbal with the ability to communicate confidently and enthusiastically.
- Strong analytical organisational and administrative abilities.
- Exceptional attention to detail.
- Adaptable and willing to embrace new challenges and responsibilities.
- Proven ability to prioritise tasks manage time effectively and meet deadlines.
- A collaborative team player with a resourceful and flexible approach.
- Demonstrated ability to solve complex problems and find effective solutions.
- High level of computer literacy.
- Experience in second-level support is highly desirable.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
