Office Experience Assistant
Office Experience Assistant
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Job Description
The salary range for this position is $77056 - $84882 per year. The base salary offered may vary depending on location job-related knowledge skills and experience.
This position is onsite Monday-Friday during business hours
Wayfair is looking for a Site Lead on our Community Experience team for our Toronto Canada Technology Development Center!
The Wayfair Community Experience (CE) team builds designs and operates environments that attract top talent foster collaboration nurture employee success and promote retention. Our vision is to provide effective practical and productive workplace environments that reflect Wayfairs personality and provide a home for employees to thrive. Our teams are known to be fun resourceful solution-oriented proactive and thoughtful. As a CE Site Lead you will be responsible for ensuring a safe clean welcoming and efficient environment for our employees while promoting Wayfair culture. You will also work directly with a variety of vendors and employees while presenting yourself in a professional and helpful manner.
Key Responsibilities:
- Oversee projects that drive improvements to the employees workplace experience. Proactively identify business needs gain alignment on objectives scope timing and resources. Solicit feedback from business leaders stakeholders and team to drive continuous improvements.
- Manage third-party vendors associated with building operations and building preventative and corrective maintenance programs.
- Through approved channels: order receive organize and stock supplies for the office.
- Cultivate a team culture of respect empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.
- Relentless Customer Focus: Manage work order systems monitor SLAs feedback and data to assess the effectiveness of employee experience programs. Work closely with your manager to ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience.
- Innovate and Improve: Question the status quo suggest ways to improve and innovate processes systems and workplace environments to optimize team and greater employee populations workplace experience.
- Report regular operational updates professionally to management teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed.
- Organize and conduct safety inspections and drills (evacuation shelter in place etc) in collaboration with Wayfairs Global Safety and Security team.
- Support special projects that relate to events and building updates.
- Be accessible off-hours and prepared to respond professionally in a building or other emergency.
Desired Skills and Experience:
- 2 years in a customer service oriented operational role.
- Professional presence and excellent communication skills (written verbal and non-verbal).
- Excellent organizational skills with the ability to calmly juggle competing priorities.
- Ability to motivate and lead self and others to deliver results.
- Financial and analytical acumen able to make reasoned calculated decisions based on data critical thinking and pattern recognition.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Full-Time
