Assistant Front Office Manager

Assistant Front Office Manager

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager you will lead train and recognize your team in support of exceptional guest service!

Your Job Duties Include:

• Providing day to day operational and managerial support for Front Desk Concierge Personalized concierge Guest Services Royal Service Tours department and ensure all service standards are followed
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs emails and departmental meetings all pertinent information for the respective shifts and areas of operation
• Training inspiring developing and recognizing Front Office colleagues
• Assisting guests regarding hotel facilities in an informative and helpful way
• Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
• Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
• Driving GOP  through meeting or exceeding upgrade upsell goals
• Completing other duties as assigned

Qualifications :

Your experience and skills include:

• Previous 1 year leadership experience at a luxury setting required
• Previous Customer Service Experience required
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• Must have a valid Full Canadian Drivers License
• Excellent knowledge of Front Office and Hotel procedures asset
• General knowledge of key departments including Housekeeping and Maintenance an asset

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Salary Range:  $53000 -$58000 per annum
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

Additional Information :

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Remote Work :

No

Employment Type :

Full-time