Front Desk Agent Part Time
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Job Location:
George, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Holiday Inn Express George WA
Located just off I-90 near the world-renowned Gorge Amphitheatre Holiday Inn Express George is the premier hospitality destination in Central Washington for concertgoers leisure travelers and business guests. Our property features modern accommodations complimentary hot breakfast a fitness center and convenient access to local wineries outdoor recreation and the Columbia River. As part of the IHG Hotels & Resorts family we are dedicated to delivering exceptional guest experiences while upholding the highest standards of service and hospitality.
Located just off I-90 near the world-renowned Gorge Amphitheatre Holiday Inn Express George is the premier hospitality destination in Central Washington for concertgoers leisure travelers and business guests. Our property features modern accommodations complimentary hot breakfast a fitness center and convenient access to local wineries outdoor recreation and the Columbia River. As part of the IHG Hotels & Resorts family we are dedicated to delivering exceptional guest experiences while upholding the highest standards of service and hospitality.
Description
We are seeking an energetic and service-oriented Front Desk Agent to join our this role you will be the first point of contact for our guests ensuring a welcoming arrival efficient check-in/out process and professional support throughout their stay. The ideal candidate will have strong communication skills a customer-focused mindset and the ability to thrive in a fast-paced hospitality environment.
Benefits:
- Sick Pay
- Hotel Discounts
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Qualifications
- Prior experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software like HotelKey Opera etc
- Customer service experience
- Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
About Holiday Inn Express – George, WALocated just off I-90 near the world-renowned Gorge Amphitheatre, Holiday Inn Express – George is the premier hospitality ...
