Patient Experience Coordinator j

Vancouver, WA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Eden Health is hiring a Patient Experience Coordinator responsible for enhancing and supporting the culture of service excellence within Eden Health through interaction with patients providers and staff in a variety of methods which will drive improvement in patient staff and provider experience. The Patient Experience Coordinator will exemplify the tenets of the Studer Principles. The Patient Experience Coordinator is also responsible for ensuring the efficient and effective resolution of complaints and grievances.

Why choose EdenAs a 100% Employee Owned company we recognize that our people are our most valuable asset. We honor their importance by our recognition that all employees be treated with respect and integrity at all times. Were interested in you and want you to succeed. Our business is growing rapidly and we want you to grow with us. We have infinite room for advancement both personally and professionally. We work hard to match you with a position that best fitsYOUR skillsandYOUR availability. In addition Eden Health is aCertified Great Place to Work company 6 years in a row!

The Eden Difference: We bring Connected Care Home through our Core Values of Empathy Dedication and Integrity to our clients patients and Employees. Besides a strong family oriented culture unique to Eden we offer:

Benefits starting as early as 30 days after start date
Employee Discounts on travel resorts car rentals Columbia and so much more!
Employee Hardship Fund
Employee Stock Program (eSOP)
Employee Wellness. Family first culture
Paid Time Off for a Personal Day of your choosing
Financial Planning through Unum
Free Counseling Sessions through Unum

Job Summary:

Collaborates with leadership to determine measurement methods analyze processes and manage program related to patient staff and provider satisfaction.
Acquires analyzes and reports information specific to the patient experience through various feedback channels with the goal of better understanding and improving the organizations customer experience performance.
Oversees patient staff and provider survey data as well as additional information such as external website feedback customer comments and similar types of information.
Accurately and appropriately documents communications with patients staff and providers.
Assists in evaluating performance; monitors success of patient staff and provider experience initiatives.
Provides agency staff and leadership with useable and understandable resources and/or training related to improving the patient experience.
Collaborates with agency staff/leadership to assist in complaint/grievance resolution; tracking trending and managing complaints and grievances; and performs investigation and response documented within the Eden Health event reporting system as directed.
Provides on-the-spot problem solving as part of communications with patients and documents as appropriate.
Provides summary reports of program activities and outcomes as specified.
Works with vendor account managers and representatives to optimize feedback methods and patient experience improvement activities and meet government mandated reporting initiatives.
Contributes to improvement projects related to patient satisfaction scores and star ratings where applicable.
Identifies potential exposure for risk and assists with implementation of systems to avoid exposure.
Attends Agency QAPI meetings routinely offering suggestions for appropriate projects and processes related to the patient experience.

Education/Experience Requirements:

High school diploma or equivalent.
Health care worker with a current license from the corresponding State Board (preferred).
Experience in community health home health and/or hospice services (preferred).
Experience with surveys and survey methodology (preferred).
Prior experience in program development (preferred).

Career Benefits:

Long-Term Service Recognition/Retention Bonus Program
Training and educational Assistance
Career Advancement Opportunities

Financial Benefits:

401k Retirement Savings Plan
Flexible Spending Accounts
Paid Holidays
Life Accident & Disability Insurance
Discounts with AT&T Wireless National and Enterprise car rentals
Discounted tickets to a variety of events (Disney Land Disney World Universal Studios SeaWorld Local Concert/Sporting Events Hotels/Resorts etc.

Personal Benefits:

Paid sick leave and vacation time eligible employees start accruing time on their first day of employment
Identity Theft Protection
Employee Assistance Program
Dental Medical Vision for full time status

Eden Health is an Equal Opportunity Employer.

Required Experience:

Eden Health is hiring a Patient Experience Coordinator responsible for enhancing and supporting the culture of service excellence within Eden Health through interaction with patients providers and staff in a variety of methods which will drive improvement in patient staff and provider experience. Th...

Benefits starting as early as 30 days after start date
Employee Discounts on travel resorts car rentals Columbia and so much more!
Employee Hardship Fund
Employee Stock Program (eSOP)
Employee Wellness. Family first culture
Paid Time Off for a Personal Day of your choosing
Financial Planning through Unum
Free Counseling Sessions through Unum