Technical Support Engineer
Technical Support Engineer
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Job Description
Position Title Technical Support Engineer
Company Name - Hach Malaysia (100% subsidiary of Veralto)
Job Location Selangor Malaysia
About Veralto:
Veralto launched in October 2023 is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companiesare building on a long-standing legacy of success innovation and deep customer trust as they work to create a safer cleaner more vibrant future. Veralto is headquartered in Waltham Massachusetts with the 13 operating companies and 300locations worldwide. Our global team of 16000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding theWorlds Most Vital Resources.
Veraltos Water Quality Companies Hach Chemtreat Trojan Technologies OTT Hydromet Sea-Bird Scientific McCrometer XOS & Acquatic Informatics- help to manage treat purity & protect the global water supply from municipal & wastewater treatment facilities to lakes rivers watersheds and oceans.
Our Product Identification companies Videojet Esko X-rite Linx and Pantone helps package and protect the worlds food medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
Core Responsibilities:
Provide remote and on-site technical support for HACH analyzers sensors and laboratory instruments.
Guide customers in applying chemical testing methods following HACHs Water Analysis Handbook.
Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
Support customers on sample preparation reagent handling calibration and result interpretation.
Diagnose and resolve technical issues related to instruments software and testing applications.
Conduct commissioning preventive maintenance and repairs of HACH instrumentation and analyzers.
Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
Provide support for Sales and Marketing activities including product trials demonstrations and exhibitions.
Contribute to strategy and initiatives that strengthen HACHs reputation as the manufacturer with the best technical and service support.
Collaborate with global HACH technical teams to resolve complex product or application challenges.
Provide technical feedback on recurring issues and opportunities for product improvement.
Skills & Competency Requirements -
Bachelors degree in Chemistry Chemical Engineering Environmental Science Instrumentation or related field.
Basic knowledge of chemistry principles and laboratory testing practices.
Familiarity with analytical techniques such as titration colorimetry and spectrophotometry.
Understanding of sensing technologies for monitoring water quality parameters (e.g. pH DO turbidity nutrients).
25 years of experience in technical support instrumentation or chemical testing (water/wastewater preferred).
Strong troubleshooting and analytical problem-solving skills.
Excellent communication skills with the ability to deliver effective technical guidance and training.
Customer service orientation with patience and empathy.
Collaborative mindset to support Sales Marketing and Service teams.
Proficiency in English; additional languages are an advantage.
Owns a car and possesses a valid driving license.
Willingness to travel locally/regionally when required.
Continuous learning attitude and adaptability to new technologies.
Whats in it for you:
You will play an integral part in shaping the Opcos business in Malaysia one of strongest and highly visible region with many untapped opportunities.
You will work with a team where the goal is to create an environment of continuous-improvement wellness and open honest two-way communication.
At Veralto we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a pageDiversity and Inclusion is a top priority for the company and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
Come join our team!
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Employment Type
Full-Time
