Customer Experience Specialist
Customer Experience Specialist
Posted on :
02-10-2025
Employer Active
1 Vacancy
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Job Description
Irish Speakers Build Your Career in Digital Banking (Lisbon Portugal)
Why Lisbon
- 300 days of sunshine every year.
- Beaches and vibrant nightlife at your doorstep.
- Affordable living with world-class food & wine.
- Safe multicultural and welcoming city.
Relocation Package
- Paid flight to Lisbon airport pick-up.
- Company-provided accommodation (or housing allowance).
- Support with paperwork & settling in.
- Relocation guidance for a smooth transition.
About the Role
Join our Lisbon-based team for a digital banking project as a Customer Experience Specialist (on-site). Youll support customers with account management transactions and online services while ensuring trust and satisfaction.
Key Responsibilities
- Handle inbound queries (chat phone email).
- Assist with accounts payments and app support.
- Deliver professional empathetic high-quality service.
- Contribute to customer satisfaction & compliance standards.
Requirements
- Irish citizens with C1/C2 English 12 months experience in Customer Service Banking Financial Services or Insurance in Ireland.
OR
Non-Irish citizens with C1/C2 English 12 months experience in Customer Service Banking Financial Services or Insurance in Ireland.
Other skills: excellent communication problem-solving mindset and motivation to relocate.
What We Offer
- Competitive salary performance bonuses.
- Paid training (banking knowledge not required).
- Career progression in a global company.
- Modern offices in Lisbon.
- Inclusive multicultural workplace culture.
Employment Type
Full Time
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