Account Director Global Luxury Sales-Business Travel & Entertainment (Caesars Palace LV)

The Account Director Global Luxury Sales is responsible for driving revenue growth and brand positioning across key segments: luxury leisure travel corporate/business travel consortias direct and entertainment travel. This role will lead strategic account development cultivate high-value partnerships and deliver exceptional service experiences for discerning global travelers corporate clients and entertainment industry professionals.

Each Account Director will manage a portfolio of accounts and collaborate to ensure full market coverage with potential specialization by geography client type or travel segment.

All duties are to be performed in accordance with departmental property and corporate policies practices and procedures.

Key Responsibilities:

Sales & Account Management

• Develop and execute sales strategies to grow revenue across luxury business and entertainment travel segments.
• Manage relationships with luxury travel advisors corporate travel managers entertainment agencies and production companies.
• Lead RFP responses contract negotiations and account planning to maximize revenue and client satisfaction.
• Achieve quarterly and annual sales targets for non-gaming hotel revenue.

Client Experience & Engagement

• Serve as a brand ambassador for Caesars Palace delivering personalized service and curated experiences for VIP guests and clients.
• Coordinate pre-arrival arrival and departure touchpoints to ensure seamless guest journeys.
• Create and manage guest profiles leveraging CRM tools to enhance personalization and loyalty.

Strategic Partnerships & Market Development

• Build partnerships with luxury brands entertainment networks and corporate travel consortia.
• Represent Caesars Palace at trade shows client events and industry forums.
• Identify emerging trends and opportunities to position the property as a premier destination for high-value travelers.

Collaboration & Leadership

• Work closely with the second Account Director to ensure strategic alignment and avoid overlap.
• Partner with internal teams including hotel operations casino marketing food & beverage and guest services to deliver on client expectations.
• Provide insights and reporting to leadership on account performance market trends and guest feedback.

Qualifications:

Required:

• Bachelors degree in Hospitality Business or related field.
• 7 years of experience in luxury hospitality sales corporate travel or entertainment travel.
• Proven success in managing high-value accounts and driving revenue growth.
• Strong communication negotiation and relationship-building skills.
• Ability to travel and work flexible hours including weekends and holidays.

Preferred:

• Existing network within luxury travel entertainment or corporate travel sectors.
• Experience with CRM platforms (e.g. Salesforce Opera Seven Rooms).
• Familiarity with Las Vegas entertainment dining and nightlife landscape.
• Experience with high-touch guest service and VIP client management.

Critical Competencies:

• Strategic thinker with strong analytical and commercial acumen.
• High emotional intelligence and ability to build rapport across diverse audiences.
• An inspiring communicator with a passion for luxury service and brand storytelling.
• Collaborative leader who thrives in a fast-paced high-performance environment.

DIRECTLY SUPERVISES:

• Manager Global Luxury Sales

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.