Firkins Chrysler Jeep Dodge Ram is looking for a friendly energetic person to join our very busy Service Department
Essential Duties and Responsibilities
- Answers all incoming calls in a prompt polite professional manner addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
- Check for recalls and parts availability
- Responsible for obtaining customer contact information.
- Confirm next day appointments.
- Maintaining comprehensive and up to date knowledge of products.
- Make outbound calls (OBI) for service due/safety recalls/recommendations/ and special order part arrivals.
- Follows all company policies and procedures.
- Provide exceptional customer service by treating guests with courtesy and respect.
- Other duties may be assigned.
Requirements:
- Ability to work well in a fast paced environment.
- Team player while also being able to work independently.
- Great listening and problem-solving skills.
- Great at multi-tasking.
- Ability to self-start and complete tasks in a timely manner
- Must be responsible and have a positive attitude.
- Be prepared and on time
- Automotive knowledge is a huge plus but not necessarily required.
- Bilingual is a plus
We offer Health Dental Vision Life Aflac and 401k and Degrees at work program through Strayer College
Firkins Chrysler Jeep Dodge Ram is looking for a friendly energetic person to join our very busy Service DepartmentEssential Duties and ResponsibilitiesAnswers all incoming calls in a prompt polite professional manner addressing inquiries or scheduling appointments or transferring them to the approp...
Firkins Chrysler Jeep Dodge Ram is looking for a friendly energetic person to join our very busy Service Department
Essential Duties and Responsibilities
- Answers all incoming calls in a prompt polite professional manner addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
- Check for recalls and parts availability
- Responsible for obtaining customer contact information.
- Confirm next day appointments.
- Maintaining comprehensive and up to date knowledge of products.
- Make outbound calls (OBI) for service due/safety recalls/recommendations/ and special order part arrivals.
- Follows all company policies and procedures.
- Provide exceptional customer service by treating guests with courtesy and respect.
- Other duties may be assigned.
Requirements:
- Ability to work well in a fast paced environment.
- Team player while also being able to work independently.
- Great listening and problem-solving skills.
- Great at multi-tasking.
- Ability to self-start and complete tasks in a timely manner
- Must be responsible and have a positive attitude.
- Be prepared and on time
- Automotive knowledge is a huge plus but not necessarily required.
- Bilingual is a plus
We offer Health Dental Vision Life Aflac and 401k and Degrees at work program through Strayer College
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