Service Advisor
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Job Location:
Durand, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The responsibilities of a Service Advisor include greeting customers listening to their needs scheduling appointments as needed being sure the right technician is assigned to the job advising guests of the costs of repairs and gaining their approval before the work is performed as well as calling them when their vehicle is ready with the final total then letting them know when and how they can pick up their vehicle.
By working at a Ford store you can be a part of abrand that honors the past and is invested in the future. Join the Bryden Ford Family where we value service to each other and to our community as much we do to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Health Medical & Dental Insurance
- Paid Time Off & Vacation Pay
401(K)
- Paid Training
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based upon age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish a follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order and is close or equalto the estimate
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford or new car store is a plus but not required
Ability to identify concerns quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction is preferred
Past experience as a service advisor assistant lane manager or service consultant is preferred
Energetic happy personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in a service department is preferred
Ability to work on your feet for extended periods of time
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical ser...
