Financial Assistance Coordinator

• 403 (b) matching
• 403 (b)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Opportunity for advancement
• Training & development

• Conduct client intakes for survivors of domestic violence sexual assault stalking and dating violence through hotline calls referrals or walk-ins.
• Develop and maintain a thorough understanding of rules and guidelines for providing financial assistance.
• Review eligibility requirements and document survivor self-identified needs in EmpowerDB.
• Ensure all required documentation (budgets quotes invoices W-9s leases etc.) is obtained for financial assistance requests.
• Assist survivors with applications for financial relief and help identify vendors/providers for payments.
• Support clients in gathering necessary documentation while maintaining confidentiality.
• Coordinate interpretation translation and alternative communication methods when needed.
• Attend community events and activities to outreach to target populations.
• Communicate with landlord if appropriate on status of participants application.
• Follow up within 48 hours during the business week with all referrals made through the Call Center and after-hours answering service.

• Attend all mandatory training as required by applicable grants.
• Know and follow any and all grant requirements for the program including reporting program goals timelines working with MOU partners.
• Participate in client staffing Housing and Financial Services department meetings supervision with the Director of Housing and Financial Services and other meetings and trainings as requested.
• Successfully complete 40 hours of ILCADV domestic violence training; remain current in the field of domestic violence by attending in-services workshops etc. relevant to the field.
• Other duties as assigned by the Director of Housing and Financial Services.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing counseling advocacy outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.