Financial Technology Support (SMBCADJP)
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Financial Technical Support
Location: New York NY 10172
Duration: 12 Months Extensions
Responsibilities:
- To support client support team by covering following tasks;
- Provide guidance and explanations on migration procedures and how to use the new system
- Respond to customer inquiries related to the migration process via phone and email
- Update customer-facing materials such as migration guides FAQs and support documentation
- Track customer migration progress and conduct follow-ups to ensure smooth transitions
- Escalate technical issues or concerns to internal teams and coordinate resolutions
- Collect customer feedback and share suggestions for improving processes and services
- Document support interactions and prepare reports on migration activities and customer experience
- Ability to communicate effectively in both Japanese and English (mandatory)
- Strong common sense and general communication skills (mandatory)
- Ability to respond flexibly to changing situations (mandatory)
- Experience in banking (if possible)
- Experience in customer support (if possible)
- Experience with ISO and ACH-related operations (if possible)
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
