Client Services Officer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We exist to create positive change for people and the planet. Join us and make a difference too!
Role Overview:
Were looking for a Client Services Officer to join our fast-paced collaborative team in the ASEAN region (based in the Philippines) on a full-time permanent basis.
In this key role youll be at the heart of our client journey ensuring a smooth onboarding and planning process supporting day-to-day operations and acting as a vital link between our internal teams and valued clients. Youll take ownership of maintaining accurate data across multiple platforms and help drive service excellence across every interaction.
Key Responsibilities:
- Administer the onboarding of clients processing system requests and coordinating certification workflows to ensure alignment with established KPIs and quality standards
- Review and verify documentation from both the sales team and clients ensuring compliance with established agreements and contract terms
- Set up client accounts handle system requests and manage the certification process according to company goals and quality standards.
- Keep client information accurate and up to date in systems like CRM SAP and PG
- Ensure service delivery visits are scheduled rescheduled and completed on time by managing booking and rebooking requests in line with performance targets and customer needs.
- Drive continuous improvement by contributing to and leading project-based initiatives that respond to evolving organizational goals and client needs.
Requirements:
- Strong organizational and multitasking skills
- Familiarity with SAP CRM Tool or similar ERP systems
- Excellent communication skills (both written and verbal)
- High attention to detail and a process-oriented mindset
- Experience in client onboarding and audit planning administrative coordination or audit support is a plus
- Proficiency with Microsoft Office and scheduling tools
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.
Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Discover BSI Group United Kingdom, the global leader in standards and certification, helping businesses improve performance and achieve excellence. Accelerating Progress Towards a Sustainable World.
