Showroom Manager

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Showroom Manager
Department: Sales
Reports to: Sales Manager
Location: Fourways
Direct Reports: Showroom Consultants and other showroom-affiliated staff
Working Environment: Based in the showroom; required to work every second Saturday
Salary: R25000 -R30000 per month Incentives

Job Purpose

The Showroom Manager is responsible for building strong customer relationships maintaining the showrooms brand image and ensuring the smooth and efficient operation of the showroom. The role focuses on delivering excellent customer service maximising sales to trade and retail customers and promoting the brand and products in line with company strategy standards and guidelines.

Minimum Requirements

Education: National Senior Certificate required; tertiary qualification in a related field advantageous
Experience:

Minimum 5 years sales experience in a retail or wholesale environment
Minimum 2 years people management experience

Other Requirements:

Fluent in English and at least one other South African language (area dependent)

Skills & Knowledge:

Sales customer service product knowledge negotiation and presentation skills
Entrepreneurial thinking and business development
Strategic planning market research and campaign implementation
Budget development and cost control
Branding public relations and publicity
Database management report writing and MS Office proficiency

Key Responsibilities & Deliverables

1. Meet Showroom Sales Budget (20%)

Manage and drive weekly and monthly showroom budgets.
Achieve monthly sales targets through strategic planning and execution.
Identify new growth opportunities and market trends.
Provide feedback on product sales gaps and opportunities to management.
Train staff on new and existing products and encourage cross-selling.

2. Maintain Showroom Operations (20%)

Ensure showroom image merchandising and stock meet company standards.
Manage sample books displays product tagging and pricing.
Oversee showroom facilities cleaning maintenance and equipment servicing.
Coordinate launches and events in collaboration with marketing ensuring budget compliance.

3. Deliver Customer Satisfaction (25%)

Build and maintain productive relationships with customers including key accounts.
Provide expert advice on products pricing and care.
Manage back-order lists and account queries promptly.
Promote new products specials and additional ranges.

4. Stock Management (10%)

Influence product allocations and maintain optimal stock levels.
Conduct regular stocktakes and update sample books.
Monitor consignment processes and backorder progress.
Support sales targets through effective merchandising and stock management.

5. Maintain Employee Motivation and Performance (20%)

Lead manage and develop showroom staff ensuring integration of teams.
Conduct regular training coaching performance feedback and appraisals.
Address areas of non-performance and resolve grievances or disciplinary matters.
Ensure processes product knowledge and merchandising standards are upheld.

6. Finance & Payment Coordination (5%)

Resolve account queries and follow up on payments.
Ensure accurate invoicing cash handling POS management and banking procedures.
Manage margins expenditure and petty cash in line with budget and policy.

7. General / Ad Hoc Responsibilities

Represent the company professionally and ethically at all times.
Adhere to policies procedures and brand standards.
Provide reports and feedback as required.
Maintain confidentiality of staff client and business information.

Required Experience:

Manager

Job Title: Showroom Manager Department: Sales Reports to: Sales Manager Location: Fourways Direct Reports: Showroom Consultants and other showroom-affiliated staff Working Environment: Based in the showroom; required to work every second SaturdaySalary: R25000 -R30000 per month IncentivesJob Purpos...