Sales Operations Specialist Dtc

Sales Operations Specialist - DTC

Reports to: Inside Sales Manager

Full-time

Location: Gunnison Utah

Position Summary

The Sales Operations Specialist DTC plays a critical role in managing direct-to-consumer e-commerce orders from start to finish. This position combines inside sales order management and customer service support ensuring accurate order entry efficient fulfillment and a superior customer experience. The role requires precision in handling sales data ERP information and logistics as well as proactive communication with customers to resolve issues answer questions and provide support when needed.

What Makes You Great for this Role

• You thrive at keeping operations running smoothly with accuracy and attention to detail.
• Youre both customer- and detail-oriented able to pivot between behind-the-scenes order entry and direct customer interactions.
• Youre comfortable managing multiple tasks and shifting priorities while maintaining accuracy.
• You communicate clearly and professionallywhether updating a customer coordinating with shipping or assisting internal teams.
• You enjoy problem-solving and take pride in delivering a positive customer experience.
• You have knowledge of firearms and the firearm industry or a willingness to learn quickly.
• Familiarity with ERP systems (e.g. Infor) and support tools (e.g. Zendesk or Fresh Service) is a strong plus.

Job Duties & Responsibilities

Order Management & Sales Operations

• Accurately update sales orders in ERP with a high degree of precision.
• Monitor and manage order progress ensuring timely fulfillment and delivery.
• Ensure transaction accuracy.
• Maintain and update required documentation (e.g. FFL records warranty/RMA records).
• Generate and distribute reports for sales and operational tracking.

Customer Experience & Support

• Serve as the first point of contact for DTC customers via phone email or other channels.
• Answer questions related to orders shipping and after sales service.
• Explain processes (e.g. RMA warranty claims order tracking) in clear simple terms.
• Escalate technical or product issues to internal teams (engineering production sales).
• Use CX platforms to document track and resolve customer interactions.
• Proactively follow up with customers to ensure satisfaction and close the loop on issues.

Why Join Christensen ArmsChristensen Arms is an industry leader in premium firearms innovation. This role offers a unique opportunity to shape and elevate the brands digital presence while supporting key initiatives that strengthen retail engagement and customer loyalty