Technical Service Specialist
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Position: Technical Service Specialist
Division: Core Diagnostics
Location: Islamabad
Job Summary:
The Technical Service Specialist is responsible for performing planned maintenance activities hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Major Responsibilities:
- Provide first line service to customers (service interventions which may require less than 4 hours labor time)
- Schedule and perform planned/predictive maintenance (PM/PdM) activities
- Schedule perform and document hardware and software updates (TSBs)
- Assist with instrument installations and deinstallations
- Success in this role is measured by customer satisfaction score (NPS) service key performance indicators achievement and economic growth and profitability per district
- Travel within the service area
Education/Knowledge & Experience:
- Bachelors degree; preferably BE/ME in Biomedical/Electrical/mechanical
- Minimum of 4-5 years experience in relevant field
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers specifically lab staff
- Technical expert for product line responsibility
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Computer expertise including word processing spread sheet and database management applications
- Strong communications skills both verbal and written
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Pakistan > Islamabad : Plot No. 136 Street No. 9 I 10/3 Industrial Area
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 15 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
