Bilingual Client Services Specialist
Bilingual Client Services Specialist
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Revenue Generation
Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Terminal sales and upgrades
Re-pricing of merchants to profitable level where applicable
Promote and Sell additional services offered by Global Payments and Existing Partners
Customer Retention / Account Maintenance
Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP
Proactively call our top merchants to ensure a positive relationship is maintained
Maintain a 60% save ratio
Add Locations Setups
Equipment setups
Leading Integration Projects
Account Changes
New Merchant Location Setups
Integrated POS Setups
Customer Service
One stop Resolution
24-48 hour follow up with all Voice mail Incidents Emails
Strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
All issues must be documented in CSP with follow up resolutions
Required Qualifications
High School diploma
French and English communication skills (written and spoken)
1-2 years of Sales or B2B customer service experience
Strong negotiation skills
Strong outbound and inbound phone sales skills
Strong telephone and relationship building
Strong oral and communication skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Effective time management / organizational skills to deliver products and services to clients
Strong knowledge of several of PC based applications including: Word Excel Outlook and Intranet
Strong analytical skills required to work independently escalate to management where necessary
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Ready to Elevate Your Career
Apply now and become part of a global leader in commerce solutions!
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the discretion of the Global Payments/TSYS.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: position listed in this requisition is ineligible for the referral bonus award program
#LI #Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
Employment Type
Full-Time
