Salesforce Administrator
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Job Location:
Shenandoah, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
01-10-2025
Vacancies:
1 Vacancy
Job Summary
Salesforce Administrator
AllianceHCM Shenandoah TX Campus
AllianceHCM Shenandoah TX Campus
Reports to: Product and Development
Employment Type: Full-time
Location: In-person The Woodlands TX
Position Overview
Alliance HCM is looking for a skilled and adaptable Salesforce Admin/Developer to join our Development Team. This is an excellent opportunity for someone passionate about CRM technology and business process optimization to enhance our Salesforce platform that supports our HR and payroll solutions for thousands of businesses nationwide. Youll work closely with stakeholders across sales marketing and operations to deliver scalable automated solutions that drive business growth.
Key Responsibilities
- Platform Administration - Manage user accounts permissions profiles and security settings across multiple Salesforce applications. Engagement Sales Engagement Sales & Service Cloud.
- User Support & Training - Provide day-to-day technical support troubleshoot issues and conduct training sessions for end users across the organization.
- Sales Cloud Management - Configure and optimize Sales Cloud features including opportunity management third-party sales tools (i.e Gong ZoomInfo etc.) and sales processes.
- Marketing Cloud Management - Manage Marketing Cloud connections synchronized data extensions journey builder automations and email template development to support comprehensive customer engagement campaigns.
- Service Cloud Implementation - Design and maintain Service Cloud functionality including case management knowledge base entitlements and SLA configurations.
- Omni-Channel Configuration - Set up and manage Omni-Channel routing queues and agent capacity models to optimize customer service delivery across multiple channels.
- Case Management & Automation - Design sophisticated case routing rules escalation processes auto-response rules and workflow automation to streamline support operations.
- AI Integration - Implement and configure Agentforce and manage Einstein features to enhance agent productivity and customer experience through intelligent automation.
Required Qualifications
- 2 years of hands-on experience with Sales Cloud and Service Cloud implementations and management
- Proficiency with Apex Visualforce Lightning Web Components and SOQL
- Experience implementing and configuring Agentforce and Einstein AI features
- Strong experience with Omni-Channel setup routing and queue management
- Strong understanding of Salesforce configuration including custom objects fields workflows and security models
Nice to Have
- Salesforce Platform Developer I/II or Service Cloud Consultant certification
- Experience implementing and configuring Agentforce and Einstein AI features
- Experience with Knowledge Management article types and data categories
- Familiarity with CTI integration and telephony systems
Who Were Looking For
Youre a Salesforce professional who combines technical expertise with business acumen. You enjoy solving complex problems through elegant automation and love helping teams work more efficiently. Youre detail-oriented enjoy learning new technologies and want to grow your career within a company that values innovation in HR tech.
About Alliance HCM
Alliance HCM is one of the nations largest privately held human capital management providers. Since 1989 weve helped businesses streamline payroll HR benefits administration timekeeping and compliance - all through one powerful platform backed by unmatched client service.
Were growing fast (30% annually!) and are excited to bring on new talent to help shape the future of HCM technology.
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
AllianceHCM offers human capital management software to help streamline your business' payroll, HR, benefits and more. Learn about our HCM solutions!
