Business Applications Administrator

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Department

Job Summary

Under minimal supervision the Business Applications Administrator will assist with maintaining the availability of vendor-supplied applications processes and reports. Is competent to work on most phases of application life cycle reporting analysis configuration coding and/or support activities. Prepares detailed documentation and troubleshooting information for use and support of vendor-supplied applications. Devises or modifies procedures to solve problems considering software application limitations operating time and desired results. Functional areas of support span Engineering Human Resources Physical Security (hardware and software) Point-of-Sale hardware and software ITSM Time & Attendance hardware and software Office of Emergency Management Marketing and others. Areas of specialty will be assigned to support enterprise organizational needs.

Essential Functions:

• Manages the day-to-day operations of assigned systems applications including client/server software workstations and infrastructure components. (20%)
• Communicates and intervenes appropriately with end users departmental personnel or with vendors to help resolve issues in a timely manner. (10%)
• Monitors and upholds data integrity. Demonstrates intermediate-level understanding of both server and client-side functionality of the various software and vendor provided interfaces. (10%)
• Ensures up to date documentation in the organizations Configuration Management Database System (CMDB). Updates or revises as needed. (10%)
• Responds to email voicemail pager requests in a timely manner set forth by departmental policy. Creates maintains and follows detailed documentation processes to ensure cross functional knowledge sharing. (10%)
• Audits Analysts documentation prior to Change Advisory Board as needed. (10%)
• Implements change or performs necessary system changes. (10%)
• Presents system changes to Change Advisory Board. (5%)
• Attention to detail remains consistent. (5%)
• Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary. (5%)
• Participates in a 24x7 Business Applications Team on-call rotation to resolve problems. (5%)

Education:

• Bachelors Degree with a concentration in Computer Science Information Systems Business or Healthcare-related field required. 4 years of additional experience will be considered in lieu of degree.

-OR-

• Associates Degree with a concentration in Computer Science Information Systems Business or Healthcare-related field and 3 years of additional relevant experience required.

-OR-

• High School Diploma or GED and 5 years relevant experience required.

Work Experience:

• 5-7 years of relevant experience dependent on level of education required; please refer to education section.

Knowledge Skills and Abilities:

• Identify and resolve systems issues using IT solutions and ticketing system(s)
• Identifies and designs technical solutions to complex application requirement utilizing supported application tools and functions. Provides multiple options and considerations when available.
• Able to build maintain and troubleshoot recurring scheduled automations
• Able to build maintain and troubleshoot application and technical configurations
• A0ble to build maintain and troubleshoot complex application extensions including approval/processing workflows functional enhancements integrations reports analytics and security.
• Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
• Conduct in-depth tests for modified and new systems or applications
• Coordinate with vendors for issue and task progress
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes operations and process flows
• Perform data inquiries extracts reports and uploads in support of operations customer support and system integrity
• Work independently to provide day to day support for Business Applications team initiatives
• Ensures confidentiality of patient and employee information by creating and maintaining a secure and trusting environment by not sharing information learned on the job except when necessary in the performance of the job responsibilities or to improve a patients care or employee safety.
• Adheres to complies with and demonstrates support for the mission and values of Denver Health.
• Mentor Application Analysts or less experienced Administrators to build knowledge skill and ability

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands travel and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.

Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.