Client Service Analyst Account Maintenance

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!

As a Client Service Analyst within our Client Service Team you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio which may include operating transactional accounts and complex treasury products.

Job responsibilities:

Collaborate with a Client Service Associate or Senior Associate to address client issues ensuring timely follow-up and accountability for client satisfaction through effective problem ownership
Resolve issues by identifying underlying problems and patterns
Develop expertise in commercial treasury management products and services
Act as a liaison between the Relationship team Operations Treasury Management Sales and Implementations to deliver exceptional service to clients the department and the firm
Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure
Prioritize daily tasks to maximize productivity using strong time management and organizational skills
Adhere to all established policies procedures and practices
Maintain a confident and professional presence with clients other bank departments and the community
Contribute to projects aimed at improving client service delivery through innovation
Work independently with supervision escalating complex issues as necessary to resolve customer requests promptly

Required qualifications skills and capabilities:

At least 3 years of experience in operations portfolio management accounting technology analytics training or process improvement with exposure to client interactions; diverse professional backgrounds are valued
Fresh graduates with exemplary educational records are welcome
Excellent communication skills both written and verbal
Strong analytical skills to address client issues and deliver exceptional service and satisfaction
Ensure accuracy and compliance with policies
Work effectively with cross-functional teams and thrive in a fast-paced dynamic environment
Identify and mitigate potential risks
Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word Excel and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged
Prioritize tasks and meet deadlines efficiently
Maintain integrity in all interactions
Proactively seek process improvements and innovation

Preferred qualifications skills and capabilities:

Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes
Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more
Experience in building websites. We value those who are interested in web technologies and want to expand their skills.
Understanding of systems that organize and store information. Any experience with these systems is a plus.
Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area.
Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.

Required Experience:

DescriptionSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!As a Client Service Analyst within our Client Service Team you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer s...

Description

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!

Collaborate with a Client Service Associate or Senior Associate to address client issues ensuring timely follow-up and accountability for client satisfaction through effective problem ownership
Resolve issues by identifying underlying problems and patterns
Develop expertise in commercial treasury management products and services
Act as a liaison between the Relationship team Operations Treasury Management Sales and Implementations to deliver exceptional service to clients the department and the firm
Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure
Prioritize daily tasks to maximize productivity using strong time management and organizational skills
Adhere to all established policies procedures and practices
Maintain a confident and professional presence with clients other bank departments and the community
Contribute to projects aimed at improving client service delivery through innovation
Work independently with supervision escalating complex issues as necessary to resolve customer requests promptly

Required qualifications skills and capabilities:

At least 3 years of experience in operations portfolio management accounting technology analytics training or process improvement with exposure to client interactions; diverse professional backgrounds are valued
Fresh graduates with exemplary educational records are welcome
Excellent communication skills both written and verbal
Strong analytical skills to address client issues and deliver exceptional service and satisfaction
Ensure accuracy and compliance with policies
Work effectively with cross-functional teams and thrive in a fast-paced dynamic environment
Identify and mitigate potential risks
Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word Excel and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged
Prioritize tasks and meet deadlines efficiently
Maintain integrity in all interactions
Proactively seek process improvements and innovation

Preferred qualifications skills and capabilities:

Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes
Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more
Experience in building websites. We value those who are interested in web technologies and want to expand their skills.
Understanding of systems that organize and store information. Any experience with these systems is a plus.
Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area.
Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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