Client Service Analyst Account Maintenance
Client Service Analyst Account Maintenance
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Salary Not Disclosed
1 Vacancy
Job Description
Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now!
As a Client Service Analyst within our Client Service Team you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio which may include operating transactional accounts and complex treasury products.
Job responsibilities:
- Collaborate with a Client Service Associate or Senior Associate to address client issues ensuring timely follow-up and accountability for client satisfaction through effective problem ownership
- Resolve issues by identifying underlying problems and patterns
- Develop expertise in commercial treasury management products and services
- Act as a liaison between the Relationship team Operations Treasury Management Sales and Implementations to deliver exceptional service to clients the department and the firm
- Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure
- Prioritize daily tasks to maximize productivity using strong time management and organizational skills
- Adhere to all established policies procedures and practices
- Maintain a confident and professional presence with clients other bank departments and the community
- Contribute to projects aimed at improving client service delivery through innovation
- Work independently with supervision escalating complex issues as necessary to resolve customer requests promptly
Required qualifications skills and capabilities:
- At least 3 years of experience in operations portfolio management accounting technology analytics training or process improvement with exposure to client interactions; diverse professional backgrounds are valued
- Fresh graduates with exemplary educational records are welcome
- Excellent communication skills both written and verbal
- Strong analytical skills to address client issues and deliver exceptional service and satisfaction
- Ensure accuracy and compliance with policies
- Work effectively with cross-functional teams and thrive in a fast-paced dynamic environment
- Identify and mitigate potential risks
- Ability to quickly learn and adapt to new technologies; proficient in PC skills including Word Excel and PowerPoint. Candidates eager to enhance digital literacy and adopt new tools are encouraged
- Prioritize tasks and meet deadlines efficiently
- Maintain integrity in all interactions
- Proactively seek process improvements and innovation
Preferred qualifications skills and capabilities:
- Experience in participating in process initiatives and improvements leading to successful completion and achieve desired outcomes
- Familiarity with computer languages like Python or JavaScript. We appreciate anyone who has some coding experience and is willing to learn more
- Experience in building websites. We value those who are interested in web technologies and want to expand their skills.
- Understanding of systems that organize and store information. Any experience with these systems is a plus.
- Some knowledge of online tools that help manage and run applications. We encourage learning and growth in this area.
- Familiarity with tools that help keep track of changes and progress in projects. We value those who are open to learning these systems.
- Experience with programs that assist in managing projects and design work. We support those who have used any such tools and are open to adapting and growing.
Required Experience:
IC
Employment Type
Full-Time
