Client Success Operations Lead
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Success Operations Lead
Position Type: Full-Time
Location: Remote
Apply here: About the Role
The Client Success Operations Lead is responsible for ensuring clients remain confident supported and satisfied while talent delivers consistent high-quality work. This role blends relationship management with people leadership and operational follow-through.
Youll focus on client retention by monitoring account health resolving concerns and ensuring service commitments are met. Internally youll guide talent through coaching feedback and performance alignmenthelping teams understand expectations and succeed in their roles.
Key Responsibilities
- Build and maintain strong client relationships focused on retention
- Monitor account health and surface risks early
- Support talent through coaching conversations and check-ins
- Align team output with client expectations and service standards
- Oversee onboarding and transitions for new team members
- Track performance trends and operational metrics
- Ensure SOPs are followed and updated when workflows evolve
- De-escalate concerns with clarity empathy and solutions
Qualifications
- Background in client success operations or service delivery
- Experience handling client concerns and long-term accounts
- Experience supporting or coaching team members
- Strong judgment communication and follow-through
- Comfortable working in fast-paced remote environments
Apply here:
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
