Production Support

Client is currently seeking a Production Support with our client in the financial industry

Responsibilities:

• Ensure the availability and reliability of assigned production applications within a line of business (LOBs) of compliance
• Perform daily tasks assigned by the production support lead
• Monitor incident management request management disaster recovery / application recovery certification exercise metrics reporting application capacity management
• Support includes research triage defect resolution compliance and all other production support functions
• Provide on call support for incident/issue triaging and will coordinate with various support teams across the organization
• Communicate with line of business and management the overall status and health of the application
• Look for areas of improvement in monitoring application stability and speed of determining root cause
• Perform troubleshooting analysis research and resolution using advanced query and programming skills and conduct root cause analysis
• Work closely with technology infrastructure teams development teams in supporting integrated / independent releases software/hardware upgrades server upgrades etc.
• Restore and triage of the issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Assess initial severity gather impacts create tickets (MyITSM) engage necessary support teams and escalate as necessary to ensure timely restoration
• Participate in disaster recovery and resiliency exercise

Requirements:

• Excellent communication skills
• Demonstrate ability to communicate effectively with both technical and non-technical partners
• Able to express new ideas concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
• Hands-on experience in Incident and problem management
• Hands on experience with Unix and Shell Scripting
• Hands on experience with Database (Oracle Terdata)
• Hands on experience in Hadoop
• Experience in ETL tool - Informatica
• Experience in monitoring tools like ITRS Geneous Splunk
• Experience in Job scheduling tool - Autosys
• Aware of ITIL concepts like Incident and problem management
• Excellent verbal and written communication
• Good understanding of financial/banking industry
• Creative and strong problem solving skills
• Ability to operate in high-pressure situations
• Results oriented and able to effectively interact with senior management and business partners
• Ability to troubleshoot issues and perform RCA at a short interval
• Ability to think out of box and provide innovative solutions
• Ability to work independently and take up ownership of tasks