IT Service Lifecycle Manager, Senior

Position Description:

CGI Federal has an exciting opportunity for an IT Service Lifecycle Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The IT Service Lifecycle Manager oversees the complete journey of IT services from design and implementation to operation and eventual retirement ensuring they align with business goals and deliver value. Key responsibilities include managing the service portfolio defining service strategies developing service roadmaps monitoring performance driving continuous improvement through incident and problem management managing budgets and coordinating with various teams and third-party providers to maintain service quality and customer satisfaction.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality scalable advanced IT solutions in a collaborative fast-paced outcome-driven mission.

This position is located in our Arlington VA office; however a hybrid working model is acceptable. Must live within a 50-mile radius of DMV/NCR

Your future duties and responsibilities:

. Service Strategy & Planning: Develops long-term strategies for IT service delivery creates service roadmaps and defines service offerings to meet evolving business demands.
. Service Design & Transition: Ensures services are designed tested and implemented efficiently overseeing the handover from implementation experts and documenting new processes and procedures.
.Service Operation & Improvement: Monitors service performance manages incidents and problems and drives continuous service improvement initiatives to enhance quality and customer experience.
.Financial Management: Manages service budgets conducts financial analysis and reports on the total cost of ownership (TCO) to identify opportunities for cost reduction.
.Performance Management: Establishes and tracks Key Performance Indicators (KPIs) for IT services analyzing performance to ensure goals are met and identifying areas for optimization.
.Vendor & Stakeholder Management: Collaborates with internal departments third-party vendors and executive leadership to ensure alignment and high-quality service delivery.
.Training & Documentation: Develops training materials and conducts sessions for operational teams and maintains up-to-date process documentation and technical standards.

Required qualifications to be successful in this role:

. Education and/or Experience: Bachelors degree and/or 5 to 10 years of experience
. Security Clearance: US Citizen with the ability to obtain and maintain a TS/SCI with CI Poly
. Technical Expertise: Strong knowledge of IT infrastructure applications security and relevant platforms.
.Business Acumen: Ability to understand business objectives and align IT service delivery with those goals.
.Leadership & Communication: Proven ability to lead teams communicate effectively with stakeholders at all levels and manage cross-functional projects.
.Analytical Skills: Proficiency in performance analysis data modeling and identifying areas for automation and improvement.
.ITIL Knowledge: Familiarity with IT Service Management (ITSM) frameworks like ITIL is often required for managing the entire service lifecycle effectively.
.Project Management: Experience in managing large-scale projects and workstreams to deliver solutions and services.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $99200.00 - $241600.00.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
.Competitive compensation
.Comprehensive insurance options
.Matching contributions through the 401(k) plan and the share purchase plan
.Paid time off for vacation holidays and sick time
.Paid parental leave
.Learning opportunities and tuition assistance
.Wellness and Well-being programs

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Skills:

• Data Modeling
• IT Service Management
• ITIL
• Training Delivery

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.