IT Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Tides Medical
Joining Tides Medical means being a part of a health care team who is passionate about serving others values integrity and quality and excellent customer relationships
Purpose of Position
Under the direction of the Senior IT Operations Manager the IT Operations Analyst will guide a team to develop and implement IT solutions provide advanced technical support maintain IT infrastructure and lead projects that improve functionality efficiency and reliability of internal and external business processes across all departments
Essential Functions of the Areas of Responsibility
Information Technology
- Lead and participate in IT projects.
- Install configure and maintain employee Windows and macOS workstations.
- Manage user and computer accounts permissions and access rights in Active Directory Microsoft Entra Microsoft Intune Jamf and related systems.
- Support network connectivity using Unifi Broadcom Velocloud SD-WAN and Fortigate cloud firewall.
- Assist in maintaining on-premise and cloud-based servers storage and backup systems.
- Monitor IT systems for performance and security issues.
- Document processes procedures and troubleshooting steps to improve team efficiency.
Compliance and Security
- Ensure compliance with relevant regulatory rules and standards such as HIPAA.
- Ensure compliance with modern cybersecurity standards and practices.
Technical support
- Serve as technical support lead and provide guidance to team members.
- Manage tickets using ZenDesk ticketing system.
Continuous Improvement
- Stay up-to-date with industry and software trends and advancements.
- Recommend improvements to existing systems.
- Participate in training and professional development activities.
Expectations
- Work well with others and not create undue office stress or conflicts.
- Be a practical problem solver and work independently.
- Be truthful in all aspects of conduct and communications.
- Be respectful of other employees and not engage in speech or conduct that is discriminatory.
- Uphold confidentiality of employee records donor records and proprietary corporate information
Key Qualifications Requirements and Attributes
- Informatics or other related degree from an accredited four-year college or university.
- Over 3 years of related professional experience.
- Proficiency with Windows and macOS operating systems Microsoft 365 Microsoft Entra Microsoft Powershell and basic networking (DNS DHCP VLANs).
- Demonstrated history of working cooperatively in a team environment.
- A valid drivers license with an insurable clean driving record.
- Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical users.
- Strong interpersonal and organizational skills; excellent attention to detail and experience coordinating multiple activities.
- Ability to interact with employees customers and vendors in a friendly and positive manner.
- Availability to work 5 days/ 40 hours.
Physical Mental Environmental Demands
Physical demands for this position:
- While performing the duties of this job the employee is frequently required to sit talk and hear use hands to feel handle adjust and reach.
- The employee must occasionally lift and/or move up to 30 pounds
Mental demands:
- The employee must be able to work in a fast-paced environment.
Environmental demands:
- Work is performed primarily in an office setting
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
High-quality human amniotic tissue grafts. Expert service that removes barriers preventing patients from the range of treatment options they deserve. Learn More
