Director, Data Science (IT)

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

PagerDuty is seeking a Director Data Science (IT) to build and lead a world-class data science function in the IT this role you will shape the teams vision foster an inclusive and high-performing culture and drive impactful data science and advanced analytics initiatives across the organization. You will work closely with cross-functional partners to address complex challenges and embed data science into our core data analytics services and operations.

Youll partner cross-functionally with Business teams across Sales Marketing Customer Success Product and Finance leaders to ensure were aligned and scalability is built in adopting data science models & operations. This role is both business-facing and deeply technical. Your primary responsibility is to understand business use cases and proactively propose innovative ways of working using generative AI. As a technologist youll lead a team to implement solutions that transform data analytics. You may have prior experience working in business teams and you will play a key role in building and scaling a team that brings data and GenAI-powered insights to life across the company.

Key Responsibilities

• Define and lead the data science vision strategy and roadmap in alignment with business goals and measurable outcomes.
• Act as a strategic advisor and thought leader identification rollout & championing the adoption of AI/ML across the organization.
• Build mentor and lead a high-performing collaborative team of IT data scientists IT Data Product Managers and IT data engineers.
• Partner closely with Sales Product Marketing Customer Success Engineering and other teams to drive impactful data science initiatives.
• Develop new ideas brainstorm with Business partners on how the latest innovations in AI can improve business performance.
• Serve as a bridge between technical teams and business units ensuring alignment on priorities deliverables and strategic value.
• Deliver clear compelling insights to both technical and non-technical audiences through storytelling and data visualization.
• Present findings and strategic recommendations to senior and executive stakeholders to influence high-level decisions.
• Oversee the full lifecycle of machine learning models including development validation deployment monitoring and continuous improvement.
• Collaborate with Data Engineering to design scalable well-defined data assets features and metrics that support evolving analytical and product needs.
• Establish and promote best practices in experimentation modeling data governance and model reproducibility.
• Ensure robust documentation version control and transparency across all projects to support sustainability and auditability.

Basic Qualifications:

• 10 years of experience in Business Data analytics Data Science roles in B2B SaaS.
• Proven track record of building and leading high-impact data science teams.
• Proven experience deploying machine learning models at scale in production environments.
• Familiarity with modern data stacks: cloud data warehouses. (Snowflake/Databricks/AWS) BI Tools orchestration tools and MLOps platforms.
• Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels.

Preferred Qualifications:

• Bachelors in a quantitative field such as Computer Science Statistics Mathematics or similar with an advanced degree (Masters degree or higher) preferred.

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our San Francisco office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 212000 - 356000 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.