IT Help Desk Specialist
IT Help Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Brief Overview of Position:
Strategic Operational Solutions Inc. (STOPSO) is seeking candidates for IT Help Desk Specialist roles to support the United States Air Force (USAF) client where we are focused on delivering support to enable and maintain U.S. military with IT support services. Positions require onsite support at Joint Base Charleston SC.
Description of Duties:
- Analyze test troubleshoot and evaluate existing network systems such as local area network (LAN) wide area network (WAN) and Internet systems or a segment of a network system
- Support planning of IT equipment replacement (including technology refresh planning) software updates and hardware updates/replacement/addition with unit leadership
- Create manage and maintain grant/deny/remove user access and close user group and local e-mail and network accounts as needed for NIPR/SIPR access in accordance with locally established processes
- Manage user permissions to network resources security groups distribution lists organizational boxes and network stored data structures as requested by proper authorities.
- Install and update software on desktops laptops tablets and smart phones. Software must be verified on the approved Air Force list before installation
- Maintain all 437 MXG secure Tactical Local Area Network Encryption (TACLANE) devices for SIPR enclaves. This includes swap out labeling and accountability/inventory as described below
- Accompany Government equipment custodian on TACLANE inventory/accountability checks when directed
- Ensure notifications are sent to SIPR monitors to ensure software on SIPR computers is updated. The contractor shall be responsible for the 437 MXG-IT SIPR enclaves
- Research and advise on potential software for Government purchase. Maintain 437 MXG-specific software IAW AFNOC and DAF or AFI requirements on NIPR/SIPR systems and associated VTC/SVTCs
- Set up configure maintain and troubleshoot SVTC equipment including accountability and inventory
- Administer the 437 MXG and all subordinate unit SharePoint sites including sub-pages. Manage permissions provide SharePoint utilization advice and provide technical solutions to maximize SharePoint effectiveness
- Develop and maintain current events and informational presentations to be displayed in MXG facilities using Microsoft Office Adobe and any other program authorized for use
- Attend regular meetings that require MXG-IT presence or affect MXG-IT functions and act as subject matter experts except as prohibited
- Use the current ticketing system to submit communications work orders and trouble tickets to 628th Communications Squadron as applicable
Education Experience and Security Requirements:
- Possess up to three (3) years experience in Computer Science or a related field
- Possess 8570 IAT Level II Certification IAW 8570.01-M - at a minimum CompTIA Security
- Possess an Active Secret security clearance
Required Experience:
IC
Employment Type
Full-Time
