International Benefits Consultant

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

General information

Reference

003747

Location

United Kingdom London London

Work Place

Hybrid

Region

Job Profile

Lockton - Experienced Professional

Title

International Benefits Consultant

Description

The purpose of this role is to provide service delivery to clients across the International People Solutions practice. Responsible for leading our larger complex SME international benefits accounts and working closely with our sales team on the onboarding of new clients and prospects.

Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients managing workload effectively and developing yourself and other members of the team to add value including making connections across the business and accessing resources to solve problems.

CLIENT FOCUS/MANAGEMENT

Lead Locktons larger more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services.
Work closely with our sales team on the onboarding of new clients
Understand the why (the reason) for the work being needed and delivered to a client.
Work with client team members in directing addressing and resolving client queries issues about global benefit issues.

CLIENT DELIVERY

Monitor the tracking of renewals production of renewal reports maintaining client files populating and maintaining activity/issues trackers.
Own and coordinate membership changes queries and the tracking of invoices for clients.
Produce drafts of meeting agendas and meeting minutes/actions.
Responsible for a portfolio of SME clients acting as the lead consultant managing all client activity.
Support client-facing technology tools by adding new users and providing basic troubleshooting.
Understand the client engagement and manage any budgets/other metrics through effective project tracking.
Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process maintaining audit trails.

MAKING EFFECTIVE CONNECTIONS

Develop networks with the Lockton Global Partner offices peers and other business service groups (IT Office Services Information Processing Accounting local offices etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow.
Form relationships with key international carriers to build knowledge and understanding of each proposition.
Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time.

NEW BUSINESS

Support with new business opportunities including RFP responses.
Ownership for pricing and scoping of small-medium sized projects
Upselling and cross-selling relevant lines of business where appropriate

MANAGING SELF & DEVELOPMENT

Effective email management to keep on top of tasks and issues.
Coordinate meetings calls and other events including arranging the technology and structure.
Lead internal calls and attend client calls where appropriate.

Candidate Profile

Desired skills & knowledge:

Bachelors degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of International Benefits

Extensiveexperience in the insurance/employee benefits sector

Have completed training courses/qualifications in core areas such as insurance international benefits (IEBA) HR or another related discipline

Experienced with basic computer skills & packages including Microsoft applications Teams Word Excel PowerPoint

Strong client focus with the ability to develop positive relationships with team members and external contacts

Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery

Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment

Excellent organizational skills and the ability to multi-task effectively

Ability to solve problems and cope with challenges.

Further experience skills or knowledge

Relevant corporate & client management experience

Fluency or professional proficiency in a foreign language is often helpful

Any other professional qualifications or training are also an advantage

Experience working or living abroad is helpful although not required.

Custom section 3

Scheduled

Full Time Permanent

Required Experience:

Intern

General information Reference 003747 LocationUnited Kingdom London LondonWork PlaceHybridRegionUKJob ProfileLockton - Experienced ProfessionalTitleInternational Benefits Consultant DescriptionThe...