Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

• Serves as the Salvation Army representative to Shelter Guests Apartment Tenants and Visitors

• Guest Services

• Reads HIFIS and Staff to Staff notes at the beginning of each shift

• Handles the admission orientation and evaluation of clients understanding of rules; ensures ongoing enforcement of policies which may include client discipline

• May serve as Receptionist for Shelter answering phones promptly and as necessary

• Monitor the activities of the clients/residents and maintains availability for personal practical and morale support; may include providing safe storage of prescribed medications

• May assist with meal prep coffee service clean-up and serving

• Completes cleaning duties as assigned

• Participate in scheduled job-related training as required

• Performs other job-related duties as assigned

• Provides appropriate assistance to guests when required

HEALTH SAFETY & ENVIRONMENTAL

• May carry out inspection/security checks of property and grounds in accordance with policies and procedures

• Complies with all safety procedures

• Ensures proper lifting twisting & reaching techniques are used during job performance

• Checks intercom & monitor before answering the door. Answers the door with proper precautions.

• Regularly check that working partner is okay

• Ocean Crest is committed to environmental leadership in all its operations. Ocean Crest has had long-standing policies of providing a safe and healthful workplace protecting the environment and conserving energy and natural resources. Every employee is expected to follow this policy and to report any environmental health or safety concern or suggestion for improving our environmental impact to their Manager

COMMUNICATION

• Communicates food allergy information to Cook

• Communicates with other staff observation/concerns at shift change conference

• Ensure all contact with donors the general public staff from other agencies and with staff from other Salvation Army programs are courteous and professional.

• Treat all residents with respect and dignity at all times.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• The successful job applicant will have completed Grade 12 or equivalent and graduated from a related specialized Post-Secondary course of up to six months

• NOTE: An alternative level of education and experience may be acceptable.

PHYSICAL EFFORT/DEXTERITY REQUIRED:

The performance of the job requires a moderate amount of computer work and performing walk abouts.

The incumbent is required to lift more than 20 pounds.

CONCENTRATION REQUIRED:

The performance of the job requires attentive listening (empathy to clients/volunteers/co-workers) and ability to give directions. It also requires monitoring the environment monitoring security cameras and attentiveness when interacting with clients and recording information.

RESPONSIBILITY FOR FINANCIAL RESOURCES:

The Incumbent is involved in minor financial responsibility regularly or on a relief basis and is responsible for the wise use of their department resources. They may be authorized to spend disburse or collect small amounts of cash. The incumbent has very little input into the annual budget.

RESPONSIBILITY FOR HUMAN RESOURCES:

The incumbent works as a team member and independently.

They may demonstrate work methods to new employees volunteers and/or students.

WORK ENVIRONMENT:

The incumbents work environment is the Evergreen Shelter & Apartments

The incumbent will work under the following disagreeable conditions:

• Dirt/dust/ temperature variations

• Cramped workstation

• Work-related stress

• Angry and abusive people

• Isolation

• Work schedule affecting lifestyle

• The incumbent may have little to no travel required.

EXPOSURE TO HAZARDS:

The incumbent may be exposed to the risk of minor harm injury or illnesses due to:

Physical attacks by others

Exposure to infectious diseases

Exposure to pests and vermin

Emergency Response situations (fire bomb threat etc.)

Other potentially dangerous situations

Exposure to companion animals and their effects

PRECAUTIONARY MEASURES:

The incumbent must take the following precautionary measures:

Universal Precautions

Follow procedures established by policy and legislation

Immunizations as outlined.

Experience and Skilled Knowledge Requirements:

The successful applicant will hold/have or be willing to obtain within three months of hire current:

• Food Safe level 1 certification

• First Aid Level 1 certification

• Fluent spoken and written English

• Valid Drivers license and clean drivers abstract (required for some positions)

• Criminal Records Check (for vulnerable people and children)

• Good team and interpersonal skills

• Good computer skills and organizational skills

• Immunization for Hepatitis B and vaccination against Tuberculosis and Flu are suggested

TRAINING TO BE COMPLETED AFTER HIRING:

• WHIMIS and Universal Precautions Training

• Non-Violent Crisis Intervention Training

• Online New Hire Health and Safety courses

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.