Complex Case Manager Roper Hospital
Complex Case Manager Roper Hospital
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1 Vacancy
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Location:
This position is located at Roper Hospital in Downtown Charleston. Free Parking is benefit provided to all teammates and guaranteed within at 3-block walk of the work location.
Hours:
Monday - Friday 8:00 am - 4:30 pm
Primary Function/General Purpose of Position
Under the general supervision of the Supervisor and/or Manager and according to established policies and procedures the Complex Case Manager functions as a resource to the Case Management team. Complex Case Manager negotiates the care of patients to facilitate achievement of positive clinical and financial outcomes. Works collaboratively with interdisciplinary staff internal and external to the organization to facilitate appropriate delivery of healthcare services in a timely manner. This roles objective is early identification of at-risk patients whose social economic determinates create barriers to traditional DC planning and require additional resources for throughput.
Essential Job Functions
Collaborates daily with unit case management and discharge planning service delivery for patients with complex psychosocial financial and legal discharge planning needs aligned with organizational goals for clinical financial and experience outcomes
Advocates and facilitates patient/family/caregiver centric plans of care based on patients needs preferences and available resources.
Consistently collaborates with multi-disciplinary teams to execute responsibilities including post-acute referrals/discharge planning crisis intervention abuse/neglect guardianship and psychosocial barriers.
Provides accurate timely and appropriate documentation of all interventions in the medical record per regulatory policies and procedures.
Provides supportive counseling to patients/families about placement options- both for post-acute placements and mental health patients as appropriate to include available resources adoption and guardianship to support a centered realistic discharge plans and realistic expectations.
Ensures mandatory reporting and provision of discharging planning for the patient in cases of suspected abuse or neglect and refers patient cases to the Department of Social Services when applicable.
Collaborates with Financial Services to facilitate obtainment of funding for the acute and post-acute needs.
Highly visible on-site resource and partner to the hospital and available to discuss and problem solve issues related to the transition plan including barriers to a safe and timely transfer.
Collaborates with Community resources.
Ensures evidence-based quality care delivery through communication with the care team quality outcome reporting and collaboration in process improvement initiatives.
Collects data variances as outlined by department key performance indicators.
Participates in Process Improvement events and collects data related to process improvement initiatives when applicable.
Remains up to date with continuing education related to population served.
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.
Licensing/Certification
Currently licensed by the State Board of Social Work Examiners for S.C. Preference will be given to those with Case Management Certification.
Education
Masters Degree from an accredited school of Social Work(required)
Work Experience
1 year of acute care hospital case management experience (required)
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May have periods of constant interruptions.
Required to car travel to off-site locations occasionally in adverse weather conditions.
Prolonged periods of working alone.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.)X
Push/ Pull (0-50 lbs.)X
Push/ Pull (50-100 lbs.)X
Stoop KneelX
CrawlingX
ClimbingX
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
WalkingX
Standing X
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Acuity far
Acuity near
Hazards
Not applicable to this position
Skills
Community resources
Commercial payer programs
Reimbursement systems
Patient education
Family communication
Negotiation
Confidence
Oral communication
Written communication
Teamwork
Relationship building
Prioritization
Multitasking
Scheduling
Professionalism
Confidentiality
Creative solutions
Innovative
Time management
Adaptability
Roper St. Francis Healthcare is an equal opportunity employer.
What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave and short- and long-term disability
Tuition assistance professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Case Management - Roper HospitalIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
