Support and Information Officer
Support and Information Officer
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Salary Not Disclosed
1 Vacancy
Job Description
- Suffolk County Council
- Address: Fornham Road Bury St Edmunds IP32 6AH Onsite
- Salary: 25185 per annum (pro rata for part time)
- Hours:37 hours per week flexible working options available
- Contract:Permanent
Were focused on making a meaningful difference to communities across Suffolk. How By listening to our people learning from what they say and creating a culture of mutual respect where everyone works together to achieve great things. As aSupport and Information Officerin theBury St Edmunds Family Time Team youll be as keen to collaborate and build a bright future as we are. So to make a positive impact connect with us and connect with a fantastic career.
Reimagine the possibilities
Your role and responsibilities
You will be the welcoming face of the Family Time Centre. Youll play a vital role in supporting children in care to safely spend time with their families in a warm safe and supportive environment.
You will:
- greet children and families and manage the reception area
- support the Family Time Coordinator with building and safety tasks
- maintain a clean safe and welcoming environment
- handle administrative duties such as scheduling room bookings and data entry
- assist with financial processes like ordering and invoicing
- act as a Fire Warden and First Aider on-site
- collaborate with colleagues and partners to ensure smooth delivery of Family Time sessions.
You will need
- NVQ Level 2 in Business Administration Customer Service or equivalent experience
- Strong IT skills and attention to detail
- Experience in office administration and customer service
- A warm approachable manner and the ability to work with families in sensitive situations
- A flexible can-do attitude and a commitment to safeguarding
Even if you dont meet every requirement wed still love to hear from you. We value potential and are committed to supporting your growth.
You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply.
The team
Our Family Time Team is dedicated to creating safe supportive spaces where children in care can maintain meaningful connections with their families. Were proud of the difference we make every day and the collaborative caring culture weve built. Youll be joining a passionate team that values trust empathy shared purpose compassion professionalism and teamwork.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report ().
For more information
Please contact our Practice Manager Steve Breen on or
How to apply
Step 1 -Read theJob and Person Profile (word)
Step 2 - Click Apply Now to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
- Tell us about a time you were the first point of contact for a service. How did you ensure a warm and professional welcome
- What systems or tools have you used for data entry and reporting How do you ensure data quality
- Describe a time when you supported a colleague or team during a busy or challenging period.
- Describe a situation where you had to deal with a sensitive or distressed customer. How did you manage it
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
Please note: Without a supporting statement your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling .If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm 13 October 2025
Interview date: 23 October 2025
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
