IT Technician

Additional Information: This hotel is owned and operated by an independent franchisee The Palace a Luxury Collection Hotel Madrid. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

POSITION SUMMARY

Working as part of the Engineering team supporting all aspects of the IT infrastructure within the hotel including but not limited to coordinate information technology-related equipment installations moves additions changes or guest room internet access. Analyzing technical issues and engaging with the appropriate third partie. Maintain inventory of technology devices. Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware.
Provide smart hands to work with 3rd part support partners when on site interventions are required under direction from the vendor
Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Promote employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Promote adherence to quality expectations and standards; Read and visually verify information. Visually inspect tools equipment or machines. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested.

CRITICAL TASKS

Technical Solutions
Coordinate directly with meeting planners affiliates exhibitors and convention services manager to promote smooth execution and delivery of all Technology Solutions.
Prepare accurate documentation for all installation and disconnection dates times locations and services.
Document trouble calls from Exhibitors and Meeting Planners.
Support the sales and event department in delivering clients IT requirements.
support the maintenance of Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware.
Troubleshoot IP telephony digital TV and internet network issues I in association with third parties.
Support engineering team in the management and maintain lighting control systems (Lutron) switches and BMS servers.
Support the security team in the management and maintain of CCTV and electronic lock software (Assa Abloy).
Support TMB in the management of onsite hardware and software.
Support associates when engaging operational third parties like OPTII Operaetc

Administration
Maintain a computerized inventory listing of equipment and parts.
Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system.

Guest Relations
Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
Actively listen and respond positively to guest questions concerns and requests using brand or property specific process.
Assist other employees to promote proper coverage and prompt guest service.
Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
IT services or support towards guests need to be in line with Archers policy to avoid data loss or any other damages on guest devices and applications.
Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).

Communication
Speak to guests and co-workers using clear appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Provide assistance to coworkers ensuring they understand their tasks.
Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Working with Others
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Support all co-workers and treat them with dignity and respect.
Actively listen to and consider the concerns of other employees responding appropriately and effectively.
Attends all relevant meetings (departmental meeting morning meetings) to receive required needs and information in regards to IT support and works closely together with Department Heads to maintain IT procedures in all areas and to guide departments during projects and soft/hardware installations.

Physical Tasks
Read and visually verify information in a variety of formats (e.g. small print).
Visually inspect tools equipment or machines (e.g. to identify defects).
Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.
Reach overhead and below the knees including bending twisting pulling and stooping.
Enter and locate work-related information using computers and/or point of sale systems.

Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and/or cost-savings.

Safety and Security
Follow policies and procedures for the safe operation and storage of tools equipment and machines.
Complete appropriate safety training and certifications to perform work tasks.
Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Maintain awareness of undesirable persons on property premises.
Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
Policies and Procedures
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Protect company tools equipment machines or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills
Problem Solving
Arithmetic Computation
Computer Skills
Learning
Interpersonal Skills
Interpersonal Skills
Team Work
Diversity Relations
Customer Service Orientation
Influence
Communications
Listening
Electronic Communication
Applied Reading
English Language Proficiency
Writing
Telephone Etiquette Skills
Communication

Personal Attributes
Integrity
Stress Tolerance
Adaptability/Flexibility
Positive Demeanor
Safety Orientation
Dependability
Initiative
Self Development
Organization
Multi-Tasking
Time Management
Cooperation with Archers third party provider for IT/Systems services
Physical Abilities
Physical Strength
Proper Lifting Techniques
Manual Dexterity
Hand-Eye Coordination
Visual Acuity

PREFERRED QUALIFICATIONS
Education Not necessary required formal certification.
Related Work Experience At least 1 year of related work experience

This company is an equal opportunity employer.

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