Customer Service Technician II
Customer Service Technician II
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Service Technician II
Reports To: Manager II Commercial Operations
Location: Milwaukee Wisconsin - HQ
Remote Type: Hybrid - 3 days in office; 2 days in person
The Customer Service Technician II works to review and process Engineered Geared Product RFQs and Orders for Regal Rexnords IPS Division utilizing a myriad of tools and robust standard operating this role the CST2 interacts with our customers and our Engineering Design Production Finance Sales and Legal departments to deliver a seamless customer experience through expertise ownership accountability and responsiveness. CST2 owns the process from RFQ to order receipt through shipment and beyond.
Our mission is to provide a seamless & effortless customer experience through demonstrated product & system expertise ownership accountability cross-departmental collaboration and responsiveness. Our Customer Service Technician Role is an excellent opportunity to join a forward-thinking dynamic global Customer Support Team responsible for creating customer loyalty reducing customer effort and delivering solutions at every step of the customer journey ultimately enabling growth. Join a team of highly motivated professionals with can do attitudes a willingness to learn and a passion for process improvement.
Responsibilities:
Dedication to 80-20 overserve strategies
Processes Engineered To Order Request For Quotes (ETO RFQs) and Orders utilizing established standard operating policies & procedures along with system tools guide sheets drawings and various job aids
Responsible for building strong customer relationships and delivering customer-centric solutions
Support corporate initiatives designed to overserve our customers while providing an effortless customer experienceResponsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
With Initial Direction & Supervision take on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
Work with internal teams with a high sense of accountability and urgency
Work with multiple departments to assure Request For Quotes (RFQs) and Orders are processed accurately managed and shipped in a timely manner to customer expectations as well as resolve customer issues regarding order shipment issues such as damaged late or incorrect products
Develop a strong product/process knowledge and participate in training initiatives
Education Experience & Skills Required:
High School diploma
College degree or equivalent work experience preferred
Two years of professional customer care experience preferred
Demonstrated mechanical or technical aptitude
Experience with Oracle &/or SAP (or other ERP systems) preferred
Experience with CRM platforms such as Salesforce preferred
Experience navigating and utilizing corporate websites & eCommerce platforms preferred
Demonstrated patience and approachability with other team members
Demonstrated proficiency in keyboarding skills
Experience with business tools such as SharePoint MS Teams Windows Operating Systems preferred
Basic to Intermediate Excel Skills preferred
Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Able to show situational adaptability and resourcefulness
Strong communication/interpersonal & organizational skills
#LI-Hybrid #LI-AB1
Benefits
- Medical Dental Vision and Prescription Drug Coverage
- Spending accounts (HSA Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail
Required Experience:
IC
Employment Type
Full-Time
