Service Department Manager
Share
Job Location:
Monthly Salary:
Posted on:
01-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Service Manager is responsible for overseeing the service department ensuring it is profitable and running smoothly. Their responsibilities include staffing customer retention cost controls achievement of objectives and maintenance of all service records.
Benefits
- Competitive Pay
- Medical Vision Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee discounts
Responsibilities
- Ensure customers receive prompt courteous and effective service
- Serve as a liaison between technicians and customers
- Manage and hire technicians and service advisors
- Serve as the escalation point for customer complaints and ensure timely satisfactory resolution aligned withCSI standards
- Distribute work between technicians and prioritize required services
- Provide concierge support for all owner inquiries whether via phone or in person to ensure the customer does not get mishandled
- Forecast department goals set strategies and implement processes to achieve targets.
- Develop monitor and manage the annual service department budget.
- Oversee repair order management ensuring accuracy timeliness and profitability.
- Monitor productivity metrics (efficiency comeback rates sales per repair order etc.) to optimize departmental performance.
- Ensure compliance with OSHA EPA and all federal state and local regulations including hazardous waste disposal and safety protocols.
- Maintain complete and accurate records in accordance with dealership and manufacturer requirements.
- Monitor and manage safe usage and care of shop tools and equipment.
- Ensure a clean organized and safe service shop and customer waiting area.
- Ability to work Saturdays.
Qualifications
Minimum of 3 years service management experience in an automotive dealership environment or equivalent combination of education and experience.
Proven record of achieving exceptional customer satisfaction
Technical automotive knowledge
Demonstrated ability to manage others
- A desire for a long-term career with a growing organization
Personal and professional integrity
- Computer skills and willingness to learn new programs
About UsSeminole Chevrolet is part of the regions best dealerships serving the greater Orlando area. We are always on the lookout for talented individuals to be a part of the family; whether youre entry-level or a seasoned professional we have a place for you here! At Seminole Chevrolet we operate on the simple principle that great employees lead to happy customers. Come find out why we are the best place for your next career move.
Seminole Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Sales Experience
- Food Service
- Succession Planning
- Management Experience
- Materials Handling
- Pricing
- Conveyor Installation
- Food Production Experience
- Leadership Experience
- P&L Management
- Retail Management
About Company
At Seminole Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to w...
