Junior Application Administrator, Endpoint

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview
The Junior Application Administrator Endpoint plays a crucial role in supporting and managing enterprise desktop and endpoint management technologies. This position involves installing coding testing debugging updating and maintaining software applications as well as assisting with routine application design and maintenance issues. The administrator also provides technical support and troubleshooting assistance to end users to ensure systems operate smoothly.

Additionally the administrator performs patching of the Endpoint Management Infrastructure using tools such as Microsoft System Center Configuration Manager (SCCM) and Intune Microsoft Windows Server Update Services (WSUS) Microsoft Defender Advanced Threat Protection (ATP) and Group Policy. They assist in creating and maintaining stable efficient endpoint images and builds manage Windows endpoint configurations deploy policies and generate reports on software and hardware inventory. While they do not directly manage Active Directory Microsoft Azure Microsoft Defender ATP or Microsoft 365 a solid understanding of these systems is essential to effectively support endpoint security and usage policies.

This position installs codes tests debugs updates and maintains software applications. This position assists with the resolution of routine application design and maintenance problems. This position assesses monitors and reports on the level of application security availability and performance and prepares documentation for system configuration records maintenance. This position also provides software troubleshooting and technical support to end users.

Beyond technical responsibilities the Junior Application Administrator contributes to improving processes to ensure timely service delivery. This position also involves preparing thorough documentation related to system configurations and procedures. It demands strong expertise with endpoint management technologies a proactive approach to security and performance monitoring and excellent communication skills to provide effective end-user support.

Job Description

What you will do
Installs codes tests debugs updates and maintains software applications.
Resolves routine application design and maintenance problems.
Assesses monitors and reports on the level of application security availability and performance.
Analyses and revises system logic.
Prepares and/or updates systems configuration documentation.
Prepares and/or updates training documentation.
Provides software troubleshooting and technical support to end users.

Required Education
Three-year Community College Diploma or Three-Year Bachelor Degree or addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience
More than 2 years and up to and including 3 years of experience.
Experience in information systems security and management tools considered an asset (e.g. Endpoint Protection Management Tools etc.).
Experience with scripting and programming languages is considered an asset (e.g. PowerShell Microsoft Graph KQL).
Experience in general IT infrastructure with a focus on installation configuration and maintenance of IT systems software and hardware considered an asset.
Experience with desktop and server operating systems considered an asset.
Experience with Microsoft Identity and Access solutions (e.g. Active Directory Entra ID) considered an asset.
Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on non-straightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships trust and credibility.
Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .