Customer Stakeholder Manager

Ko te take ka parekareka e koe ki te mahi ki kōnei Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be offer:

• Fixed term contract
• Free access to Marram health care benefits and discounted holiday homes
• Discounts for Samsung PB Tech Gym memberships and more!
• $500 bonus for current employees who refer a friend to Downer
• Progression and development programs on offer including our inspiring leaders programme for top performers

Te kōwhiringa The Opportunity

We are seeking a highly motivated and experienced Customer and Stakeholder Manager to join our Coastal Otago team based in Dunedin on a 6-month fixed-term contract with the possibility of extension. This role is pivotal in ensuring effective communication and engagement with customers and stakeholders across the State Highway network. You will take ownership of the Customer and Stakeholder Communication Management network ensuring that all stakeholders are well informed disruptions are minimised and a positive customer experience is consistently delivered.

The position also provides operational administrative support to the wider Dunedin business and involves being on call to assist with network issues such as weather or environmental events.

Key Responsibilities:

• Establish maintain and manage strong relationships with key stakeholders
• Develop and implement the Customer and Stakeholder Communication Management Plan ensuring regular updated clear messaging and timely engagement
• Manage NZTAs Customer Relationship Management System ensuring enquiries and complains are recorded investigated and resolved promptly
• Work collaboratively with field crews and operations teams to ensure consistent delivery of excellent customer service
• Respond effectively during incidents and significant operational events ensuring timely communication to all affected parties

Nga pūkenga matua Important Skills

Youll be a confident communicator who can quickly step into this fixed-term role build strong relationships and hit the ground running.

You will also bring with you:

• Relevant qualification or proven experience in Customer and Stakeholder management

• Strong relationship management negotiation and problem solving abilities

• Experience implementing stakeholder engagement plans

• Familiarity with CRM and RFSF systems (NZTA CRMS preferred)

• Ability to work under pressure adapt quickly and multi- task effectively
  
  

Ko wai mātou Our Organisation

Want to know more about what it is like to work at Downer Then head to our People Sitehere!

Me pēhea ki te tono How to apply

If this sounds like the opportunity for you click Apply Now to submit your application! The reference number for this role is 724971

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement please talk to our team.