Account Manager, Government

Join Us as our Account Manager Government!

Are you passionate about building relationships solving problems and helping clients get the most out of what they do This role is your chance to work with our Federal Government clients guiding them through the world of real-time media intelligence and being their go-to partner for outstanding service.

As part of Streems Account Management team youll balance client support with team collaboration helping customers navigate our platform spotting opportunities to add value and ensuring every interaction leaves them feeling confident and supported.

If you love variety thrive in a fast-paced environment and want to make a genuine impact this role is for you!

Heres a snapshot of what youll be doing:

• Setting up and customising client accounts (including keyword/Boolean searches) to make sure theyre getting the most from Streem.
• Training and educating customers virtually and in person so they feel empowered and informed.
• Building and nurturing strong client relationships becoming their trusted first point of contact.
• Spotting key media issues and opportunities for clients and relaying these back to our teams.
• Producing insightful reports transcripts and media summaries that help clients cut through the noise.
• Acting as an escalation point and subject matter expert for Government-specific projects tasks and enquiries.
• Driving key initiatives and deployments around major Federal Government events and priorities.
• Gathering client feedback and representing their needs in product development conversations.
• Collaborating across teams Sales Product Curation Customer Support to deliver the best outcomes.
• Supporting your team leading by example and contributing to a positive respectful workplace.

This role is perfect for someone whos energetic organised and customer-obsessed with a keen eye for detail and a passion for Australias media landscape. Youll be hands-on proactive and always looking for ways to make our clients experience even better.

What youll bring to the table:

• 12 years in Account Management Customer Success or a similar client-facing role.
• Top-notch communication and relationship-building skills.
• Ability to manage competing priorities with calm and confidence.
• Strong problem-solving skills and an adaptable can-do attitude.
• Permanent residency or citizenship in Australia.

Bonus points if you also bring:

• Experience in media communications or journalism.
• Familiarity with Boolean search data/analytics tools or CRM/project management platforms.
• A genuine interest in public affairs media news and the Australian media landscape.

Please dont be discouraged from applying if you dont meet all the skills requirements we are a team of lifelong learners who love to share knowledge and grow our skills together.

If this sounds like the role for you apply here or send your application through to us at !