Front Desk Hampton Inn Midland
Front Desk Hampton Inn Midland
Posted on :
30-09-2025
Employer Active
1 Vacancy
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Job Description
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient courteous and professional manner.
ESSENTIAL JOB FUNCTIONS:
- Perform guest registrations (check ins & check outs) room assignments and special requests
- Understanding of daily hotel operations policies procedures and internal rules
- Knowledge of Brands operating systems and Brands customer loyalty programs
- Familiar with guest rooms locations amenities features and all other services offered
- Knowledge of room rates packages discounts and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones handle mail and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city local area and attractions
- Utilize spare time for cleaning (i.e. front desk back office common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Ability to learn quickly and work in a fast paced position with constant guest interaction
- Communication both verbal and written
- Computer and telephone skills
- Must be able to multi-task
- Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid drivers license with safe driving record may be required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to verbally communicate listen stand for long periods of time ability to walk kneel stoop bend and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.
Employment Type
Full Time
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